APPCRASH KERNELBASE.dll error

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  1. Posts : 15
    Windows 7 Home Premium 64-bit
       #1

    APPCRASH KERNELBASE.dll error


    Hi there, I'm having a problem here with kernelbase.dll... it made some of my applications stopped working.... everytime I run the program like toshiba bulletin board, toshiba blu-ray disc player, toshiba reeltime, a window saying," (example) program has stopped working", windows is checking online for the solution but with no results..... It looks like the apps crashed... I tried to reinstall them.. but again with nothing more but failure... I have also tried to use some free registry cleaner software but again it's not an answer to my problem... I've seen some people also encounter this problem....system restore, re-installing are also not the answer for this problem...., I just bought my laptop, Toshiba Qosmio F750, few months ago, and I encounter with this kind of problem which I think it's not a simple problem... .I use norton antivirus.... I've run the clean boot but i didn't help.... I tried to reregister the kernelbase.dll....it said," the module "kernelbase.dll" was loaded but the entry point Dllregisterserver was not found. Make sure that "kernelbase.dll" is a valid DLL or OCX file and then try again." And just now I tried a system restore to 3 days ago... It failed... As something in "temp" folder can't be found.... I once had blue screen too... What is happening exactly? can anyone help me?
      My Computer


  2. Posts : 1,454
    Windows 7 ultimate x64
       #2

    hi there

    If you had BSOD please use this to upload the necessary files here... We can have a look and advice...
      My Computer


  3. Posts : 15
    Windows 7 Home Premium 64-bit
    Thread Starter
       #3

    The details of the problem


    Thank you for replying... and here are the details of the problem... can anyone look into it?
      My Computer


  4. Posts : 1,454
    Windows 7 ultimate x64
       #4

    Again

    Please use this to upload the necessary files... we can have a look and advice accordingly..
      My Computer


  5. Posts : 1,454
    Windows 7 ultimate x64
       #5

    Again

    Please use this to upload the necessary files... we can have a look and advice accordingly..
      My Computer


  6. Posts : 15
    Windows 7 Home Premium 64-bit
    Thread Starter
       #6

    The zip. file


    I'm sorry... I just got what you meant... hehe
    This is the zip. file... please have a look into it =D
      My Computer


  7. Posts : 1,454
    Windows 7 ultimate x64
       #7

    First of Kernalbase.dll is used for compatability purpose for older programs in windows 7 ... prior to Win 7 all call to ntdll.dll was done by Kernal32.dll. Kernelbase.dll was added to make calls to directly to ntdll.dll....

    Next try SFC -SCANNOW Command to check for System file damage. You may need to run this several times

    Secondly .... the BSOD dumps are referring to a driver issue... specifically the Atheros Wifi dirver.... Please update it from here

    It's better to update bios and other drivers as well after doing the above..... You have updates for your system..

    Also do windows update as well... i can see lots of Cdrom errors... could be a scratched disk , or try checking the cable or the power to this cdrom.... or if you did an upgrade from a older version of windows to Win 7 there there are hotfixes for that as well.. try doing an windows update..

    Do these and let me know how this goes..
      My Computer


  8. Posts : 15
    Windows 7 Home Premium 64-bit
    Thread Starter
       #8

    Fail... Again


    Hi Centaur78,

    It's very kind of you to help me like this.... I followed your instructions... but the apps are still not working =( I ran the sfc /scannow.. and it said it didn't find any violation something... whicn means it succeed right? and I've downloaded the atheros driver... but after I extracted and installed it... the setup wizard said whether to modify or remove.. so I chose modify.. and after I finished the setup wizard.. it said that it was successful... but when I checked the version in my device manager... it is still the old one,.... hmmm and I have update the bios and windows update... oh right, when I downloaded the blu-ray disc player and bulletin board newer driver and tried to installed it... for the blu-ray disc player installation, the SMILauncher has stopped working and for the bulletin board, it can't be installed... what happened to my computer exactly? Centaur78, is it really only about updating the driver? is this "stop working" problem related to the BSOD?
      My Computer


  9. Posts : 1,454
    Windows 7 ultimate x64
       #9

    RI92F4 said:
    Hi Centaur78,

    It's very kind of you to help me like this.... I followed your instructions... but the apps are still not working =( I ran the sfc /scannow.. and it said it didn't find any violation something... whicn means it succeed right? and I've downloaded the atheros driver... but after I extracted and installed it... the setup wizard said whether to modify or remove.. so I chose modify.. and after I finished the setup wizard.. it said that it was successful... but when I checked the version in my device manager... it is still the old one,.... hmmm and I have update the bios and windows update... oh right, when I downloaded the blu-ray disc player and bulletin board newer driver and tried to installed it... for the blu-ray disc player installation, the SMILauncher has stopped working and for the bulletin board, it can't be installed... what happened to my computer exactly? Centaur78, is it really only about updating the driver? is this "stop working" problem related to the BSOD?
    Try running the setup in compatibility mode and let me know if it crashes
      My Computer


  10. Posts : 1,454
    Windows 7 ultimate x64
       #10

    You can also try playing you Blue ray using VLC....
      My Computer


 
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