Crash at Windows Logon screen or when Outlook is first openened

Pherank · 16 Aug 2012

Crashes or BSOD occur not long after boot. If the system is up and running for a while there are no problems - it's always in the early stages after boot that I experience problems. Twice now I've opened Outlook and begun to use the program when the screen went black and the system rebooted, so that's definitely a problem spot.

I'm attaching two Zips: the earliest date has a minidump, and the latest Zip had no dump available. Thanks for your help!

FredeGail · 20 Aug 2012

Hello and welcome to Sevenforums.

BSOD Analyse

How long have you been running Windows 7 on this motherboard? I believe that your hardware barely can support running Windows 7. Your BIOS is from 2009 which could be problematic.

Here are some of my suggestions:

Search your hardware parts on the Windows 7 Compatibility Center, and ensure that Microsoft has approved the product to be 7 ready.
- (For an automatic check, you can use the Upgrade Advisor)

Windows 7 Upgrade Advisor - Download - Microsoft Windows

Code:

BIOS Version/Date	DELL INC. A14, 10/26/2009

Best Regards,
Frederik.

Pherank · 20 Aug 2012

Hello Frederik,

This computer passes the Windows 7 compatibility test. And before I upgraded to Win 7 I checked for compatibility. What does the minidump file say about the crash?

P.S. I did find a BIOS update (release date 7/4/201) and installed that. But Dell won't be doing anymore updates for that model.

FredeGail · 21 Aug 2012

Great, that was what I was going to suggest you. Hopefully it'll fix the crash.

Best Regards,
Frederik.

Pherank · 01 Sep 2012

The BIOS update does make for faster boots, but I still have fairly frequent freezes after login, or outright crashes when Windows 7 is trying to load. I don't seem to get dump files very often, but today I did, so I'm attaching the latest.I would love to know why Win 7 is so unstable.

I've performed a number of different Trojan/Rootkit scans with Kaspersky Rescue Disc, Norton Power Scan and TDSS Killer software, but nothing is ever found (which isn't exactly a guarantee, I know). So far, the issue seems to be entirely with this lovely OS.

FredeGail · 03 Sep 2012

Alright, glad you got the bios updated. Let's go to memtest.

Through decades people have been using the bootable tool called Memtest86+ and it's basically very unique in these manners. Memtest86+ tests your sticks.
Be sure to check your warranty rules and regulations before opening your case.

* Memtest86+ is USB-ready, and can be booted directly from it. Download the flashdrive wizard.
* To ensure that either your sticks OR your motherboard slots are broken, it's necessary to do the below procedure-
* Pull out all sticks except ONE, scan it.
* If no errors, pull the scanned stick into another slot.
* Proceed like this until you've scanned all sticks individually, and all the slots.