BSOD When Shutting Down

windbell · 25 Oct 2012

These past couple of weeks I would notice that my USB driver failed to work when I plugged something in (flash drive, printer, etc...) and when I went to restart it, it would go to the shutdown screen and stay there for about 10-15 minutes, then show the BSOD, indicating a POWER_STATE_DRIVER_FAILURE.

Can someone help me with this please?
Attached is my SF files.
Thank you.

koolkat77 · 25 Oct 2012

Welcome

The BSODs were caused by Kaspersky and your network Driver.

Either replace Kaspersky with MSE or get the latest version of Kasperky. (But first test MSE and see if the problem goes away)

Removal tool for Kaspersky Lab products

Recommended antivirus program for Windows 7 based on stability compared to others:-

Run a full scan with both (separately) once downloaded, installed and updated.

Drivers to be reinstalled
Driver Reference Table
Delete remnants of driver using Driver Sweeper

Code:

0: kd> lmvm Netwsw00
start             end                 module name
fffff880`06c23000 fffff880`07767000   Netwsw00 T (no symbols)           
    Loaded symbol image file: Netwsw00.sys
    Image path: \SystemRoot\system32\DRIVERS\Netwsw00.sys
    Image name: Netwsw00.sys
    Timestamp:        Tue Mar 13 03:06:43 2012 (4F5E6563)
    CheckSum:         00AF6F73
    ImageSize:        00B44000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Code:

fffff880`039b8488  fffff880`04662371Unable to load image \SystemRoot\system32\DRIVERS\kltdi.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for kltdi.sys
*** ERROR: Module load completed but symbols could not be loaded for kltdi.sys
 kltdi+0x5371
----------------------------------------------------------------------------------
fffff880`039b8398  fffff880`048f601dUnable to load image \SystemRoot\system32\DRIVERS\kneps.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for kneps.sys
*** ERROR: Module load completed but symbols could not be loaded for kneps.sys
 kneps+0xa01d
----------------------------------------------------------------------------------
fffff880`039b6468  fffff880`076e3a00Unable to load image \SystemRoot\system32\DRIVERS\Netwsw00.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
 Netwsw00+0xac0a00

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