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Windows 7: BSOD on startup, code 24 caused by Ntfs.sys

17 Aug 2012   #1

Windows 7 Professional 64bit
BSOD on startup, code 24 caused by Ntfs.sys

I get the BSOD when restarting my machine (which I rarely do). It kicks in several seconds after my desktop comes up. After it restarts, it's usually fine (although sometimes it hits a second BSOD). But, once it's up and stable, no more BSOD. Thanks for any help tracking it down!

My System SpecsSystem Spec
17 Aug 2012   #2

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1

Uninstall DAEMON Tools Lite its known to crash windows 7
My System SpecsSystem Spec
17 Aug 2012   #3

Windows 7 Professional 64bit

Thanks for the reply. I've had it installed for years, and the BSOD just started. Is that the only thing it could be? Not a drive or memory problem?
My System SpecsSystem Spec

17 Aug 2012   #4

MS Windows 7 Ultimate SP1 64-bit

It's not the only problem you might have.

For the sake of fixing your system and fault-isolation, uninstall Daemon Lite.

Also, help us to help you by:

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec
(left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Manufacturer and Model and
ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

You will find that in Speccy, you can select info from the display
using your mouse/touchpad and then paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.

After you update your specs and after you have deleted Daemon Tools,
then let us know. After that, I'l take a look at your uploaded file.
My System SpecsSystem Spec
17 Aug 2012   #5

Windows 7 Professional 64bit

Thank you. I uninstalled Daemon tools, and still have the BSOD. I used Speccy and added my specs, and made another diagnostic zip with the new BSOD. Thanks again for looking.
My System SpecsSystem Spec
18 Aug 2012   #6

MS Windows 7 Ultimate SP1 64-bit

Fully and completely update your Windows 7.

Change settings (left-hand column) |
checkmark all four of the boxes | OK

Approve any dialog boxes presented. Let Windows install any update features.

WIN is the key with the Microsoft flag on top.

Check for Updates
(left-hand column)
Install ALL critical updates.
Restart your computer (even if not prompted)

Repeat this procedure until there are no more critical updates.

DO NOT TRUST the “Windows is up to date” in center of dialog. until you see that TWICE IN A ROW!

Use the “critical update” procedure until all important updates are installed.

Under Optional updates you will be presented with:
a) Microsoft Bing Desktop which is of questionable value
b) a list of about 34 language updates.

You can hide those updates so that aren't continually notified of those updates.
When you click on 34+ optional updates are available, then you
a) highlight all of the language updates,
b) right-click anywhere in the highlighted list.
c) click on Hide Updates,
d) OK button.
Install ALL other Optional Updates.
Use the “critical update” procedure.


Install ALL, yes, ALL updates.
This is Win 7 and not Vista or XP (eXPired).

Hung is very doubtful unless you interrupted updates.

CTRL + SHIFT + ESC key combo will pop-up the Task Manager.
Lo and behold, Windows Update is still running!

You hold down the CTRL and SHIFT keys.
While holding them down, tap the ESC key once.
My System SpecsSystem Spec

 BSOD on startup, code 24 caused by Ntfs.sys

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