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Windows 7: BSOD - fileinfo.sys and ntoskrnl.exe

19 Sep 2012   #21
bigdave

MS Windows 7 Home Premium 64-bit SP1
 
 

now it's showing the other drivers now but last time I tried it didn't, my computer is acting very strange. 2 times now I have started it after a crash and my firefox will not work and when it finally comes up all my book marks are gone. This time my bookmarks are all visible and I'm showing all of my drivers. I'll run verifier now.


My System SpecsSystem Spec
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19 Sep 2012   #22
bigdave

MS Windows 7 Home Premium 64-bit SP1
 
 

When I tried to clear my update list last time it didn't work either, but now it is. I remember yesterday also I couldn't open itunes because it said the folder it was in is blocked. It's like I don't always have full access to my own system.

I removed .NET 4.5 and I'm re-installing then running verifier.
My System SpecsSystem Spec
20 Sep 2012   #23
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

As and when it will crash with verifier enabled, report us, with crash dump.
My System SpecsSystem Spec
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20 Sep 2012   #24
bigdave

MS Windows 7 Home Premium 64-bit SP1
 
 

No BSOD yet but still same issues with windows, I can run itunes tells me I don't have permissions, I can't uninstall any programs or remove Firefox which just moves super slow or locks up. Also my bookmarks are gone again, but they were here last night before I went to bed. Running malware bytes for the hell of it
My System SpecsSystem Spec
20 Sep 2012   #25
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If the computer works slow, it is due to the driver verifier. Whenever you will disable it, it will come back to normal.

Malwarebyte is a good idea, but do the scan in safe mode, as in safe mode almost a lot of system services are running in safe mode, MBAM can do a close scan.

When you will disable the verifier, if it crashes anymore, let us know it, and we will take the next step then.
My System SpecsSystem Spec
20 Sep 2012   #26
bigdave

MS Windows 7 Home Premium 64-bit SP1
 
 

But is there any explination why my permissions might have changed? Should I do a system restore to 9-18 before all the issues started?
My System SpecsSystem Spec
20 Sep 2012   #27
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Most probably, after disabling verifier, you will get your iTunes permission and and firefox bookmarks back.

While it is running, please be patient.

If the cause of the crash is hardware, system restore will have nothing to do with it.
My System SpecsSystem Spec
20 Sep 2012   #28
bigdave

MS Windows 7 Home Premium 64-bit SP1
 
 

those issues were before I ran verifier actually, I'll let verifier finish the last 12 hours while I'm at work.
My System SpecsSystem Spec
20 Sep 2012   #29
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

First let the verifier finish. With it running, dont do a system restore.

Then first disable the verifier, and do that system restore.
After that, boot into safe mose, and do a full scan with MBAM.
My System SpecsSystem Spec
20 Sep 2012   #30
bigdave

MS Windows 7 Home Premium 64-bit SP1
 
 

completed the 24 hours of verifier with no issue, performed the system restore and malwarebytes is running currently in safe mode. The game automatically downloads and updates through Steam, should I let this occur to see if I have issues again? I'm going to do the .net install manually prior to the game install so make sure it's completed properly.
My System SpecsSystem Spec
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 BSOD - fileinfo.sys and ntoskrnl.exe




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