Still getting random Blue Screens while using Internet Explorer 9


  1. imaddicted2u
    Posts : 47
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       New #1

    Still getting random Blue Screens while using Internet Explorer 9


    I have always gotten random blue screen crashes, seems like one every 2-4 days.
    WhoCrashed report used to point to wireles drivers. Recently found updated drivers and crash no longer points to the wireless drivers
    My system:
    HP DV-5 AMD Turion X2 laptop
    Windows 7 Ultimate X64 SP1
    Full retail install with latest updates
    Installed 2009
    BSOD occurred while using Internet Explorer with multiple tabs open.

    MemTest passes.

    Driver Verifier bluescreens instantly, too fast to read, nothing recorde in event log, no crash dump. I have to do a system recovery/restore to reboot afterwards. The restore seems to have removed the most current crash dump that was generated today so I can't include it but WhoCrashed indicated the crash was related to ntoskrnl.exe and MountMgr.sys this time.
    Since driver Verifier won't run what should my next step be?
      My Computer
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  3. Anthony
    Posts : 1,870
    MS Windows 7 Professional 64-bit SP1
       New #2

    Just give us what you can using this tutorial: https://www.sevenforums.com/crashes-d...tructions.html
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  4. imaddicted2u
    Posts : 47
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #3

    Here you go SF Diag tool output, hope it helps.
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  6. Anthony
    Posts : 1,870
    MS Windows 7 Professional 64-bit SP1
       New #4

    I think it might have something to do with your Bluetooth device, Can you un-install everything to do with it
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  7. imaddicted2u
    Posts : 47
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #5

    OK, I uninstalled everything Bluetooth related that I can find. Since I'm not currently using my bluetooth devices, I disabled the adapter in device manager.
    Now we wait to see if a crash occurs. Time will tell.
    Thanks for your help.
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  8. imaddicted2u
    Posts : 47
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #6

    I'd like to add that those Bluetooth devices have not been connected for a long time. Is it possible that is why they are listed as Problem Devices?
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