BSOD happens through random events - error 0x1000009f

Elaine,
The language bar shouldn't change the locale but at least we have an explanation.

On the Norton problem,
carry out following:

SUBMIT AUTORUNS RESULTS

Ø Download AutoRuns for Windows
Ø Install and run Autoruns
Ø FILE (top menu bar) | SAVE | SAVE button
This placed autoruns.arn in to your Documents folder
Ø Close Autoruns
Ø Zip up Autoruns.arn
Ø Attach Autoruns.ZIP to your next post.


Will be looking at the other files soon.

thanks,
karl

Elaine,
This step alone may solve your problems:

WIN | type MSCONFIG | ENTER | STARTUP tab |
Uncheck ALL except for:

Script:

MSC    Microsoft Corporation    "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey 


REBOOT!

You have just told Win 7 to not run unchecked programs at start up time.

You have not disabled the programs. They will be run when needed.

WIN = key with the Microsoft logo on top

CCLEANER | TOOLS icon | STARTUP tab | SCHEDULED TASKS tab |
Use DISABLE button to disable ALL except for:

Script:

Adobe Flash Player Updater    Adobe Systems Incorporated    C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
CCleanerSkipUAC    Piriform Ltd    "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
GoogleUpdateTaskUserS-1-5-21-1806259189-1531185606-3023036503-1000Core    Google Inc.    C:\Users\Elaine\AppData\Local\Google\Update\GoogleUpdate.exe /c
GoogleUpdateTaskUserS-1-5-21-1806259189-1531185606-3023036503-1000UA    Google Inc.    C:\Users\Elaine\AppData\Local\Google\Update\GoogleUpdate.exe /ua /installsource scheduler 


Close CCleaner.


REBOOT!

You have not disabled any programs. You have disabled the scheduled running.
Later, after your system is running smoothly, you may reenable desired programs.

UNINSTALL

Script:

Bonjour    Apple Inc.    10/15/2011    2.00 MB    3.0.0.10
CyberLink Power2Go    CyberLink Corp.    6/20/2011    110 MB    6.1.3602c
MestReNova LITE 5.2.5-5780    Mestrelab Research S.L.    9/7/2011        5.2.5-5780
StartNow Toolbar    StartNow.com    9/2/2011        2.3.0
System Requirements Lab for Intel    Husdawg, LLC    7/16/2012    763 KB    4.5.5.0 


REBOOT



Current Firefox version is 14.0.1 Update your Firefox.

Due to some of the software you have installed, I need you to (be forewarned this will take several hours) HOW TO USE MICROSOFT'S OFFLINE MALWARE REMOVER
Windows Defender Offline
· performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.
· is a free standalone, bootable malware and virus remover from Microsoft.

Download Windows Defender Offline (about 785 kB)
You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.


INSTALLATION:
· Requires an Internet Connection.
· Insert 512 mB or larger USB stick into a usb port.
· Run the downloaded program--mssstool64.exe or mssstool32.exe
· NEXT button
· Choose the option On a USB flash drive that is not password protected
· NEXT button
· NEXT button
.
The install program will:
· format the usb stick using the NTFS format.
· download less than 230 mB.
· name the USB stick WDO_Media32 or WDO_Media64
· use less than 300 mB.

How to UPDATE the Windows Defender Offline USB stick:
· reinsert the usb stick
· run the installation program, mssstool64.exe or mssstool32.exe, again.
· the update will download less than 65 mB.

Since the malware database is sometimes updated several times in a day, always update before running.

PERFORM AN OFFLINE SCAN
Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.:

yes.

I'll await your report that you have run WDO at which time I will give you a script to run that will help me see the results.