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Windows 7: BSOD on brand new computer, only a couple outdated drivers

18 Aug 2012   #1

Windows Professional 64bit
BSOD on brand new computer, only a couple outdated drivers

This is a friend's new laptop that has been having BSOD problems. Random times, browsing, printing, playing music, etc. Its crashed a total of 5 times but there are only 3 dmp files. The error code was not recorded. Thank you for any assistance!

My System SpecsSystem Spec
19 Aug 2012   #2

Microsoft Community Contributor Award Recipient


Hello TheRad and welcome to Seven Forums.

I'm not a BSOD expert. The experts on this Forum are seriously back-logged helping others. So until one responds to your thread there are a few things to check. First, it would help to know your system specs. Top of each page click User CP and in left column click Edit System Spec. If you aren't sure about the specs a free utility called Speccy will give you everything you need to know.

Speccy - System Information - Free Download

- Make sure your memory sticks, GPU, etc are seated properly
- If using multiple memory sticks test each stick by itself in slot # 1 (or whichever slot the motherboard manufacturer recommends for a single stick)
- After checking each stick, check each slot
- Check your power management options.
- Check your PSU.
- Use default BIOS setting if you overclock

You could also run a system file checker scan from an elevated command prompt (option two.) It will look for damaged or corrupt system files and try to replace them with the correct versions. If problems are found run the scan 3 times rebooting in between each scan.

SFC /SCANNOW Command - System File Checker

If still no luck, you could work through these troubleshooting steps prepared by one of the forum experts. It's time consuming but may help isolate the problem.

Troubleshooting Steps for Windows 7

A final thought: Since the laptop is brand new and probably store bought, it should be under warranty. It might be less of a hassle to return it for a diagnotic check / repair / replacement.
My System SpecsSystem Spec
19 Aug 2012   #3

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

In addition ... I would suggest you to upgrade yur network driver from the hardware manufacturer's website, and configure windows update, get all the updates. A network related element is there in your BSOD dumps .

Driver Reference Table - tcpip.sys

A few additional checks you should perform there ...

SFC /SCANNOW Command - System File Checker
RAM - Test with Memtest86+
Driver Verifier - Enable and Disable

The last one, the driver verifier, if enabled, it will catch all the faulty drivers behind crashes. So it will be helpful for further debugging.
My System SpecsSystem Spec


 BSOD on brand new computer, only a couple outdated drivers

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