BSOD 00x50 vipre anti-virus conflicting with new anti-virus

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  1. Posts : 8
    windows Home Premium 7 64bit
       #1

    BSOD 00x50 vipre anti-virus conflicting with new anti-virus


    I did a bonehead move of installing PC tools anti-virus before uninstalling vipre on my wife who's out of town. The kids infected it playing flash games. long story short, Her Gateway (win7 home premium) is on a a start-up loop. All I can get to work with a recovery disk is get into the DOS prompt by the shift+F10 at the recovery screen. Is there any way I can fix this with regedit or in a DOS prompt?

    If it helps, here's the startup Repair Log:

    Problem signature:
    Praoblem Event Name: StartupRepairOffline
    Problem signature01: 6.1.7600.16385
    Problem signature02: 6.1.7600.16385
    Problem signature03: unkown
    Problem signature04: 21200785
    Problem signature05: AutoFailover
    Problem signature06: 5
    Problem signature07: 0x19
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033
    Last edited by grandsea; 19 Aug 2012 at 04:41. Reason: posted startup repair info
      My Computer


  2. Posts : 1,870
    MS Windows 7 Professional 64-bit SP1
       #2

    So to summarize, You messed up the wife's PC and your trying to fix it before she gets back, but if you don't the kids are getting it?

    Just messing

    Can you boot into safe mode? press f8 while the PC is booting up, select safe mode and see if you can uninstall that software.
      My Computer


  3. Posts : 8
    windows Home Premium 7 64bit
    Thread Starter
       #3

    all safe modes bring me to the startup repair which tries really hard but, eventually gives up and crashes with before report! No it will be my backside for not watching them close enough....
      My Computer


  4. Posts : 8
    windows Home Premium 7 64bit
    Thread Starter
       #4

    grandsea said:
    I did a bonehead move of installing PC tools anti-virus before uninstalling vipre on my wife who's out of town. The kids infected it playing flash games. long story short, Her Gateway (win7 home premium) is on a a start-up loop. All I can get to work with a recovery disk is get into the DOS prompt by the shift+F10 at the recovery screen. Is there any way I can fix this with regedit or in a DOS prompt?

    If it helps, here's the startup Repair Log:

    Problem signature:
    Praoblem Event Name: StartupRepairOffline
    Problem signature01: 6.1.7600.16385
    Problem signature02: 6.1.7600.16385
    Problem signature03: unkown
    Problem signature04: 21200785
    Problem signature05: AutoFailover
    Problem signature06: 5
    Problem signature07: 0x19
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033
    new startup repair faults:

    Root cause found:
    --------------------
    Unknown Bugcheck: Bugcheck 19. Perameters = 0x3, 0xfffffa80040e0160, 0x3500380033006600, 0x6200310033003d00.

    Repair action: System files integrity check and repair
    Result: Failed. Error code = 0x490
    Time taken = 776027 ms
    ---------------------
    ---------------------
      My Computer


  5. Posts : 1,870
    MS Windows 7 Professional 64-bit SP1
       #5

    I will see if I can get you more Help!!
      My Computer


  6. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #6

    Grandsea,
    don't know if you will make the deadline, but:

    HOW TO USE MICROSOFT'S OFFLINE MALWARE REMOVER
    Windows Defender Offline
    · performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.
    · is a free standalone, bootable malware and virus remover from Microsoft.

    Download Windows Defender Offline (about 785 kB)
    You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
    The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

    NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
    NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

    You run the 32 bit version on a 32 bit version of Windows.
    You run the 64 bit version on a 64 bit version of Windows.

    The 32 bit download file name is: mssstool32.exe
    The 64 bit download file name is: mssstool64.exe

    For the curious, this program was originally name Microsoft Standalone System Sweeper.


    INSTALLATION:
    · Requires an Internet Connection.
    · Insert 512 mB or larger USB stick into a usb port.
    · Run the downloaded program--mssstool64.exe or mssstool32.exe
    · NEXT button
    · Choose the option On a USB flash drive that is not password protected
    · NEXT button
    · NEXT button
    .
    The install program will:
    · format the usb stick using the NTFS format.
    · download less than 230 mB.
    · name the USB stick WDO_Media32 or WDO_Media64
    · use less than 300 mB.

    How to UPDATE the Windows Defender Offline USB stick:
    · reinsert the usb stick
    · run the installation program, mssstool64.exe or mssstool32.exe, again.
    · the update will download less than 65 mB.

    Since the malware database is sometimes updated several times in a day, always update before running.

    PERFORM AN OFFLINE SCAN
    Bootup your computer from the USB stick
    Windows Defender Offline will automatically perform a quick scan.
    After the quick scan finishes, Choose Full Scan
    Select all of your drives

    The initial, full scan can easily take several hours, but
    Remember, your computer is being very thoroughly checked for all types of malware.
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    Tirst, boot into Advanced Boot Options and select the "Last Known Good Configuration" to boot.

    If fails,try running Startup Repair , for three separate times with restarts after every single run.

    If still fails, try all the steps suggested in Troubleshooting Windows 7 Failure to Boot .
      My Computer


  8. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #8

    arc,
    He has malware. The malware must be eradicated first, then your steps are applicable.
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #9

    Karl,
    All is included in Troubleshooting Windows 7 Failure to Boot . See the first two steps.
      My Computer


  10. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #10

    1. Please review your sequence.
    2. Best to only tackle one problem at a time rather than throwing an entire solution list at someone.
      My Computer


 
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