Windows 7: New, self-built PC keeps getting BSOD at random intervals.

essenbe · 29 Aug 2012

Your manual will tell you or the boot screen usually tells you how to get into bios. Once in, there should be a hardware monitor section which should tell you voltages, temps and fan speeds.

Dywindel · 29 Aug 2012

There was a +3v and +12v, but no +5. Those numbers were 3.383v and 12.312v, which are within 5%.

The system just crashed again, the screen went black, but this time - unlike other times - two error messages appeared, which may give an explanation as to why these things keep happening (I took a photo).

The first error message read:

Windows Logon: LogonUI.exe - Bad Image
C:\Windows\System32\UIAutomaticCore.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.

The Second error read:

Chrome.exe - Application Error
The instruction at 0x0000000064D584C referenced memory at 0x00000000764D584C. The required data was not placed into memory because of an I/O error status of 0xc000000e.

This second error had something to do with Chrome, and caused after the first error, so its probably erroneous. So, the first error is the important one, not that I understand what it means.

After these two errors, the system went to Blue Screen again and I had to restart. Tried the SF Diagnostic and no minidump was found. Hopefull that first error contains enough information to help narrow down the problem?

F5ing · 29 Aug 2012

I'm not a BSOD analyst, but so many of your problems seem to point to a bad drive.

Does the manufacturer provide a testing app? Preferably one that can be used via bootable media.

Will the machine reliably run a bootable CD/DVD/UFD?

Britton30 · 30 Aug 2012

My bad, it should have read +3.3V, but you're still nominal. There should however be a 5V reading, USB ports and parts of SSDs, HDDs, and optical drives use it along with floppies if you have one.

Have a look at PSU Testing and obtain a volt meter to confirm you have +5V present.

Dywindel · 31 Aug 2012

I can try using the Linux boot CD to test the SSD, which I will try tonight, along with the +5V problem. I'll also make a list of all the things which I've tried, to see if I've missed anything out.

Dywindel · 03 Sep 2012

For the past few days this computer has been fine and I thought the problem was fixed, but today it decided to start BSOD again. I went through the list of stuff I could do and found the the Minidump in SF diagnostics was working! It's attached below and should hopefully contain the problem?

Arc · 03 Sep 2012

Here it is: Intel Processor driver .

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000096, fffff8800306014c, fffff880035d23e8, fffff880035d1c40}

Probably caused by : intelppm.sys ( intelppm+114c )

Followup: MachineOwner

And, it seems to be very old.

Code:

kd> lmvm intelppm
start             end                 module name
fffff880`0305f000 fffff880`03075000   intelppm T (no symbols)           
    Loaded symbol image file: intelppm.sys
    Image path: intelppm.sys
    Image name: intelppm.sys
    Timestamp:        Tue Jul 14 04:49:25 2009 (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You should upgrade it. Go to http://downloadcenter.intel.com/Default.aspx to get the updates.

Dywindel · 04 Sep 2012

I tried to find the updated processor drivers, but when I found them, the link on the Intel website didn't direct me to the download, it directed me somewhere completely different. I am selecting Processors -> Desktop -> i5 -> Windows 7 Home Premium 64 bit -> Drivers. I also tried searching for updated drivers in device manager, but it told me the drivers were already up to date.

Also, the PC BSOD again, so here's another minidump is attached, hopefully the problem caused by the Blue screen is the same as the last minidump.

Arc · 04 Sep 2012

It just indicates that you havent updated your Intel Processor driver.

Code:

lmvm intelppm
start             end                 module name
fffff880`0305f000 fffff880`03075000   intelppm T (no symbols)           
    Loaded symbol image file: intelppm.sys
    Image path: intelppm.sys
    Image name: intelppm.sys
    Timestamp:        Tue Jul 14 04:49:25 2009 (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

This crash is caused by that particular driver.

Code:

BugCheck 1000007E, {ffffffffc0000096, fffff8800306014c, fffff880035d23e8, fffff880035d1c40}

Probably caused by : intelppm.sys ( intelppm+114c )

Followup: MachineOwner

Dywindel · 04 Sep 2012

How do I update it? I'm having trouble following the directions on the Intel website.