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BSOD using WMP,system restored to 4 days prior followed by many errors
I have a Lenovo B560 with Windows 7 x64. Sequence of events:
1. Played music from a WD external HD with WMP. Music stopped playing and a terrible constant sound is coming out of the speakers (which began a year ago and happens sporadically), no other programs running besides WMP.
2. BSOD appeared while the noise kept going, so I held down the power button to turn off the laptop before reading the error message
3. After 10-15 minutes, turned laptop back on and proceeded to Safe mode. Hit the red shut down button on the bottom right without logging in on the log-in screen.
4. Next day (today), turned on laptop and computer froze while loading the log-in screen, I get that blue screen but it says Please Wait and never gets to where it allows me to type in my password (this happened many times before but I was able to resolve the issue by uninstalling Lenovo's Veriface).
7. Knowing it won't unfreeze itself, I proceed to shut down the computer by holding the power button down. Rebooted in Safe mode with networking. I then went to the Action Center to try Troubleshoot and it picked errors, told me to send them to Microsoft and didn't provide me with any further instructions.
8. Proceeded with system restore to 4 days prior (earliest reset point) and was able to log in without going through Safe mode.
9. When I tried to right click a file on my desktop I received the error "Windows Explorer has stopped working" with these details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: EgisUtility.dll
Fault Module Version: 7.0.0.62
Fault Module Timestamp: 4bfec35c
Exception Code: c0000005
Exception Offset: 0000000000005948
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: cff1
Additional Information 2: cff107c1b90449293393c5f73f245a7f
Additional Information 3: 1992
Additional Information 4: 199254030f9379a7d047c3fcc9711995
10. I then search to see how I might fix this problem and then based on some suggestions, I disable certain programs at start-up by going to msconfig and restarted my computer, didn't work. Still same error upon right click. So I search some more and then when I tried to access services.msc, I get an error that "MMC cannot open file: ". I get this same error when I tried to look at the event logs. This is when I realized that my computer is not recognizing that I am the admin and so not giving me full rights.
11. Now I'm here hoping to get help, so I download and ran the SF Diag tool. System Info runs fine, I click on MSINFO 32 and when it gets to "windows error reporting," a box pops up that says "Access is denied," followed by this error box:
Microsoft .NET Framework
Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.
Could not find file ‘C:\msinfo32.nfo’.
I've attached the only document I got from the diag tool. I've downloaded the diag tool 3 times now and nothing has changed.
I tried going back to the Action Center to retrace my steps but now I can't even open that. Nothing works in System and Security!!! So what shall I do? There appears to be tons of errors and I'm not sure if re-installing Windows 7 will be helpful.
Thank you!
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