Thanks mate.
There's one Problem Device shown, it belongs to Norton. Do you pay for your Norton?
Best Regards,Code:Norton Management Settings Manager ROOT\LEGACY_CCSET_MCLIENT\0000 This device is not present, is not working properly, or does not have all its drivers installed.
Frederik.
Thanks Frederik,
I've removed it. It was only recently installed though when I upgraded to NIS 2013 so hasn't been present for most of the duration of the BSODs.
Cheers,
Shaun
To ensure the roots are gone as well, you can run the Norton Removal Tool.
Safely Remove Drivers: (sptd.sys example)
To remove this safely, please do the following:
- ensure that you have a bootable DVD to use to get into Startup Repair (the Win8 installation DVD will do). If you don't have one, then use this procedure to create a System Repair disk: System Repair Disc - Create in Windows 8
- set a System Restore point (to use with the System Repair disk if you can't get back into Windows).
- download this free program: Autoruns for Windows Use it to disable any entries that has the name, Sptd, or in general Daemon Tools (by removing the checkmark in the far left column)
- check for any services related to this driver and/or program (use services.msc) and disable them
- check in Device Manager (use devmgmt.msc) for any devices related to this driver and/or program. Make sure to enable the viewing of hidden devices. Uninstall any that you find. DO NOT rescan or reboot yet!
- search your system for the sptd.sys driver and rename it to sptd.BAD
Then reboot and see if it's removed.
Best Regards,
Frederik.
Just to confirm - I need to run Norton Removal Tool (which will remove management software and NIS 2013) ?
Can I reinstall NIS 2013 afterwards?
And do I need to remove sptd.sys driver?
Thanks,
Shaun
Just let your system run right now without running the Removal Tool. Wait a bit on installing it once again, enable Windows Firewall meanwhile. The sptd.sys removal was just an illustration on how you remove a driver safely, and by that the sptd.sys was a random picked example.
Best Regards,
Frederik.
Thanks Frederik,
Okay, I've run the Norton Removal Tool and removed the Management application and NIS 2013 and am now using Windows Firewall.
I've enclosed a new package so you can confirm that the services/applications are now not loading on boot.
I'll post again when/if I have a BSOD (they usually appear within a week anyway).
Cheers,
Shaun
Well that didn't take long - another one a few minutes ago. File enclosed.
I take it I'm okay to reinstall NIS 2013 now?
Thanks,
Shaun
Nope, leave it uninstalled for the moment.
Did I ask you how your computer behaves in safe mode?
(Start, msconfig, Boot, Safe boot.)
Best Regards,
Frederik.
Just for an hour or two. Browse around your files, copy & paste stuff - etc.
Best Regards,
Frederik.
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