Hi there, I recently bought a Dell Inspiron and it suddenly crashes (BSOD). I have no idea why, uploaded are the dump files and various other material using the SF Diag Tool v4. I used Windows Diagnostics also but still didn't know what the problem was.
Thank you for your time.
Welcome aboard, oaisaacs :)
There is a bugcheckD1 caused by NETIO.sys.
I would suggest you to upgrade Realtek PCIe EF family controller at Realtek and Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card at Downloads | Broadcom.
let us know what happened :)
Thanks you for the warm welcome :)
I downloaded the drivers for the realtek hardware, but I can't seem to locate the updated drivers for the dell minicard, where should I be looking sorry?
oaisaacs, I would request you to enable driver verifier, and after enabling driver verifier, you post the first ever dump for us.
Driver Verifier - Enable and Disable
ok will do. by dump, you mean the blue screen error code?
EDIT: sorry, you mean the dump file, no problem. the verifier is running now and as soon as I can i'll post the dump file :)
Last edited by oaisaacs; 28 Aug 2012 at 07:07.
the verifier checked all the drivers except the microsoft ones. no blue screen. I'm super confused now. If i crash again ill report it.
I thought it had checked all the drivers, so i turned the program off because it didnt crash. Later on after that i did get a blue screen watching a video, here's the dump.
It indicated the same as the previous.
As NETIO.sys is available via windows update, I suggested to upgrade the third party network drivers, and suggested to driver verifier to monitor the third party drivers.Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck D1, {28, 2, 0, fffff8800170fb2d} *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : NETIO.SYS ( NETIO!RtlCopyBufferToMdl+1d ) Followup: MachineOwner ---------
As it is crashing, you get driver verifier activated and repeat the functions those are causing BSODs.
Quote