System crashing when PC sleeps

chriskp · 27 Aug 2012

Hi,

I recently rebuilt my PC and have been having repeated shutdowns when the PC tries to sleep. I can run the machine all day if it is active (gaming, video, music) and there is no problem. Every time the PC tries to sleep it dies and needs a reboot, each time booting into the screen telling me it "did not shutdown normally".

I realize a simple solution might be to just change the power settings to never sleep but this is a HTPC and could be left for several hours if not attended. I'm also concerned this might be the early signs of a more serious problem as this was my first build from scratch.

Any help would be much appreciated.

Chris

FredeGail · 30 Aug 2012

Hello Chris and welcome to Sevenforums.

BSOD Analyse

Thank you for updating your system specs. It's worth mentioned that, when we're dealing with sleep BSOD crashes, the running tasks.

Verify these(this) task(s)

Code:

hma! pro vpn.exe	c:\program files (x86)\hma! pro vpn\bin\hma! pro vpn.exe	1252	8	200	1380	27/08/2012 20:14	2.0.0.0	1.62 MB (1,694,720 bytes)	03/08/2011 14:05

Can you tell where this came from?

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

INTERNAL_POWER_ERROR (a0)
The power policy manager experienced a fatal error.
Arguments:
Arg1: 0000000000000009, A fatal error occured while preparing the hibernate file.
Arg2: ffffffffc0000185, Status code
Arg3: 0000000000000001, Mirroring phase
Arg4: 0000000000000000

* What kind of devices do you have attached to your computer?
* Are you running any software that includes power setting plans for your PC?
* Try plugging the PSU into a standalone power source, and avoid using adapters.

Adapter =

Summary

Code:

**************************Mon Aug 27 13:47:12.054 2012 (UTC + 2:00)**************************
BugCheck A0, {9, ffffffffc0000185, 1, 0}
Probably caused by : ntkrnlmp.exe ( nt!PopEndMirroring+145 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug 27 11:01:37.555 2012 (UTC + 2:00)**************************
BugCheck A0, {9, ffffffffc0000185, 1, 0}
Probably caused by : ntkrnlmp.exe ( nt!PopEndMirroring+145 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Aug 26 08:39:11.206 2012 (UTC + 2:00)**************************
BugCheck A0, {9, ffffffffc0000185, 1, 0}
Probably caused by : ntkrnlmp.exe ( nt!PopEndMirroring+145 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 25 17:01:33.917 2012 (UTC + 2:00)**************************
BugCheck A0, {9, ffffffffc0000185, 1, 0}
Probably caused by : ntkrnlmp.exe ( nt!PopEndMirroring+145 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 25 08:58:54.328 2012 (UTC + 2:00)**************************
BugCheck A0, {9, ffffffffc0000185, 1, 0}
Probably caused by : ntkrnlmp.exe ( nt!PopEndMirroring+145 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Best Regards,
Frederik.

chriskp · 31 Aug 2012

Hi Frederik,

Thanks very much for the reply. In asnwer to your questions:

The "hma" task is a VPN. The crash seems to happen sometimes when it's runnign and sometimes not so i haven't established a link here.

Attached to the computer are: VIA USB - 1. An external harddrive 2. A webcam 3. a Bluetooth dongle for keyboard and mouse and that is about it. VIA other outputs : just the standard Audio out (3.5mm jack) + video out (HDMI)

I am not running any software that i am aware of that is controlling power settings

I have tried with and without adaptors but over the long run i'm not going to have much choice to be honest as i don't have enough sockets. Hope it isn't this!

Thanks,
Chris

FredeGail · 31 Aug 2012

Thank you Chris.

Try to plugout everything except your keyboard and mouse.

Reboot the system with that setup.

Best Regards,
Frederik.