bsod ... keeps crashing after sleep mode


  1. wickedwendy
    Posts : 4
    Windows 7 Home Premium 64bit
       New #1

    bsod ... keeps crashing after sleep mode


    not sure why ... shouldn't even be going into sleep mode
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  3. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #2

    Welcome
    Your reports point to your graphics driver, update at the company website
    Dxgkrnl.sys file descriptionProductname:Microsoft® Windows® Operating System Description:DirectX Graphics Kernel Company:Microsoft Corporation
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  4. wickedwendy
    Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    still not working


    i downloaded the latest video driver from acer and installed ... restarted and it still gives the same result ...

    i have my power saver setup so that the screen dims and turns off after 5 minutes but for the hard drive to Never turn off (when plugged in)

    after the screen dims and i go back the screen turns black ... i have to reboot and then when i get in i keep getting the same message

    Windows has recovered from an unexpected shutdown```
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  6. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #4

    Always send the reports when you get BSODs
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  7. wickedwendy
    Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       New #5

    report?
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  8. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #6

    As in your first post
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  10. wickedwendy
    Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       New #7

    so each time i try something ... as in install a new driver ... keep running that piece of software and uploading the zip results to the forum??

    sorry ... not in front of the computer and forget the name of the software
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  11. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #8

    Just when you get new BSODs.
    and
    You can wait until you get several. The more we have the more clues we have. Its up to you.
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