Solved BUGCODE_USB_DRIVER BSOD mainly while gaming.

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ModerateBlimp

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Hello, and thanks for taking the time to help me! I started having BSODs just around the steam summer sale, while I was trying out all the new games I had bought. The crashing first started happening in Deus Ex: Human Revolution, where the screen would freeze and the sound would loop for a bit before I got the blue screen. I also get this while Running Furmark.

I tried various fixes, and as none of them worked, I ended up re-installing the OS. I have also stripped out all USB devices excluding a keyboard, a mouse and a wireless wlan adapter. (Note that I used to have a PCI-e one when the BSODs started happening). On top of that I went trough my PSU and my graphics card with a can of compressed air.

Specs of my computer:

OS: Windows 7 Home Premium 64-bit
CPU: AMD Phemon II x4 965 BE (C3-stepping)
Motherboard: Asus M4A785TD-V EVO
RAM: 2x2 GB of F3-10666CL9d g.skill Ripjaws DDR3-1333
Graphics card: HIS Radeon 5870 i cooler
PSU: Chieftech CFT-600-14CS
HDD: Samsung Spinpoint F3 500GB (HD502HJ)
Optirach DWD-RW 22x Drive

Logitech K200-keyboard, G700 mouse and the ASUS wlan stick.

I hope I remembered everything!
 

My Computer

OS
Windows 7 Home Premium 64-bit
CPU
AMD Phenom II x4 965 BE (c3-stepping)
Motherboard
ASUS M4A785TD-V EVO
Memory
2x2GB Ripjaws DDR3-1333
Graphics Card(s)
HIS Radeon 5870 i-cooler
Monitor(s) Displays
BenQ 24-inch FullHD monitor
Screen Resolution
1920*1080
Hard Drives
500GB Samsung Spinpoint F3 (HD502HJ)
PSU
Chieftech 600W CFT-600-14CS
Case
Fractal Design R3
Cooling
Thermalright Silverarrow with one fan, 2 Case fans
Keyboard
Logitech K200
Mouse
Logitech G700
Internet Speed
10/2
I thought the SF-Diag zip would contain those. Anyway, here are the dumpfiles:
 

My Computer

OS
Windows 7 Home Premium 64-bit
CPU
AMD Phenom II x4 965 BE (c3-stepping)
Motherboard
ASUS M4A785TD-V EVO
Memory
2x2GB Ripjaws DDR3-1333
Graphics Card(s)
HIS Radeon 5870 i-cooler
Monitor(s) Displays
BenQ 24-inch FullHD monitor
Screen Resolution
1920*1080
Hard Drives
500GB Samsung Spinpoint F3 (HD502HJ)
PSU
Chieftech 600W CFT-600-14CS
Case
Fractal Design R3
Cooling
Thermalright Silverarrow with one fan, 2 Case fans
Keyboard
Logitech K200
Mouse
Logitech G700
Internet Speed
10/2
I hate to bump this, but I could really use some help.
 

My Computer

OS
Windows 7 Home Premium 64-bit
CPU
AMD Phenom II x4 965 BE (c3-stepping)
Motherboard
ASUS M4A785TD-V EVO
Memory
2x2GB Ripjaws DDR3-1333
Graphics Card(s)
HIS Radeon 5870 i-cooler
Monitor(s) Displays
BenQ 24-inch FullHD monitor
Screen Resolution
1920*1080
Hard Drives
500GB Samsung Spinpoint F3 (HD502HJ)
PSU
Chieftech 600W CFT-600-14CS
Case
Fractal Design R3
Cooling
Thermalright Silverarrow with one fan, 2 Case fans
Keyboard
Logitech K200
Mouse
Logitech G700
Internet Speed
10/2
I've had a quick look at the dumps and there is nothing I point definitively too, quite a few of your dumps blame usbport.sys but there is also some very strange ones like ?j`?????????.sys which may be malware.

While you are waiting for one of the experienced analysts to take a look I would suggest doing a deep malware scan with malwarebytes and your antivirus.
 

My Computer

Computer type
PC/Desktop
OS
Windows 11
   Information
Follow John's excellent advice first!


Also some blames towards your USB.

Possible fix| Go to Device Manager > Expand the USB list > Uninstall every driver (not device) and Reboot Windows.
Let Windows detect them and reinstall them.
  • What kind of USB Devices to you have attached to your hub?

Code: 
**************************Tue Aug 28 16:48:18.036 2012 (UTC + 2:00)**************************
BugCheck FE, {5, fffffa80050991a0, 10024396, fffffa8005a5ac48}
Probably caused by : usbehci.sys ( usbehci!EHCI_sMode_PollEndpointSlot+6c )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 28 14:14:58.734 2012 (UTC + 2:00)**************************
BugCheck FE, {5, fffffa800503a1a0, 10024396, fffffa80057f1c48}
Probably caused by : ?j_????????? ( ?j`?????????>+30c8bee )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug 27 18:23:43.889 2012 (UTC + 2:00)**************************
BugCheck 1A, {41790, fffffa8000414390, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+355e4 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug 27 17:49:36.208 2012 (UTC + 2:00)**************************
BugCheck FE, {5, fffffa80056af1a0, 10024396, fffffa8005f3dc48}
Probably caused by : usbehci.sys ( usbehci!EHCI_sMode_PollEndpointSlot+6c )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Aug 26 17:52:37.357 2012 (UTC + 2:00)**************************
BugCheck FE, {5, fffffa80051491a0, 10024396, fffffa80059b8258}
Probably caused by : usbehci.sys ( usbehci!EHCI_sMode_PollEndpointSlot+6c )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[INDENT]
Code: 
ASACPI.sys                  Thu Jul 16 05:31:29 2009 (4A5E9F11)
Get rid of this! It's the number one BSOD Causer.

DRIVER DESCRIPTION
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7). Also a part of the Asus PCProbe and AISuite Utilities
Click to expand...
As John pointed out, do a scan with malwarebytes as the symbols didn't load of this module - likely because of malware and worm issues.

You might also try the Windows Defender Offline.

http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html
​
[/INDENT]
Best Regards,
Frederik.
 

My Computer

Computer Manufacturer/Model Number
Brewed
OS
Microsoft Windows 7 Ultimate: x64 (SP1)
CPU
Intel® Core™ i5-2500K Processor
Motherboard
ASUS P8Z68-V PRO
Memory
Kingston DDR3 HyperX 1600MHz 8GB
Graphics Card(s)
ASUS GTX 560 TI DirectCU II 900MHz
Sound Card
Realtek® ALC892 8-Channel High Definition Audio CODEC
Monitor(s) Displays
ACER LCD P246HBD 1920x1080 (24") - Dell 1280x800
Screen Resolution
ACER LCD P246HBD ~ [1920X1080] - DELL ~ [1280x800]
Hard Drives
500 GB WD Caviar SE116 7200rpm SATA2
PSU
Corsair 750W Power Supply
Case
Coolermaster CM Scout
Cooling
Zalman FS-C77 Fatal1ty CPU Cooler
Keyboard
Logitech G15
Mouse
Coolermaster Sentinel Advanced
Internet Speed
[↓ 10 MB/s DL] [↑ 1 MB/s UL]
Other Info
- ROCCAT™ Kave – Solid 5.1 Surround Sound Gaming Headset
- Not overclocking
How do I go on about deleting ASACPI.sys driver? Is deleting the driver from the drivers folder enough?
 

My Computer

OS
Windows 7 Home Premium 64-bit
CPU
AMD Phenom II x4 965 BE (c3-stepping)
Motherboard
ASUS M4A785TD-V EVO
Memory
2x2GB Ripjaws DDR3-1333
Graphics Card(s)
HIS Radeon 5870 i-cooler
Monitor(s) Displays
BenQ 24-inch FullHD monitor
Screen Resolution
1920*1080
Hard Drives
500GB Samsung Spinpoint F3 (HD502HJ)
PSU
Chieftech 600W CFT-600-14CS
Case
Fractal Design R3
Cooling
Thermalright Silverarrow with one fan, 2 Case fans
Keyboard
Logitech K200
Mouse
Logitech G700
Internet Speed
10/2
I don't think I have either installed, as they don't show up in the Programs and Features menu. On a side note, the malwarebytes quick scan tuner out clean. So is there a way to delete it?
 
Last edited:

My Computer

OS
Windows 7 Home Premium 64-bit
CPU
AMD Phenom II x4 965 BE (c3-stepping)
Motherboard
ASUS M4A785TD-V EVO
Memory
2x2GB Ripjaws DDR3-1333
Graphics Card(s)
HIS Radeon 5870 i-cooler
Monitor(s) Displays
BenQ 24-inch FullHD monitor
Screen Resolution
1920*1080
Hard Drives
500GB Samsung Spinpoint F3 (HD502HJ)
PSU
Chieftech 600W CFT-600-14CS
Case
Fractal Design R3
Cooling
Thermalright Silverarrow with one fan, 2 Case fans
Keyboard
Logitech K200
Mouse
Logitech G700
Internet Speed
10/2
If I reinstall my OS again, is there a way to prevent the installation of the said driver?
 

My Computer

OS
Windows 7 Home Premium 64-bit
CPU
AMD Phenom II x4 965 BE (c3-stepping)
Motherboard
ASUS M4A785TD-V EVO
Memory
2x2GB Ripjaws DDR3-1333
Graphics Card(s)
HIS Radeon 5870 i-cooler
Monitor(s) Displays
BenQ 24-inch FullHD monitor
Screen Resolution
1920*1080
Hard Drives
500GB Samsung Spinpoint F3 (HD502HJ)
PSU
Chieftech 600W CFT-600-14CS
Case
Fractal Design R3
Cooling
Thermalright Silverarrow with one fan, 2 Case fans
Keyboard
Logitech K200
Mouse
Logitech G700
Internet Speed
10/2
Yeah just don't install all the utilities from the motherboard disk.
 

My Computer

Computer type
PC/Desktop
OS
Windows 11
It seems like not installing the ASUS Self-destruct utility fixed the problem. I ran Furmark for a good 20 minutes today without any problems (That's a new record!). So as far as I know, the case is resolved! Of course, if something goes wrong, I'll be back here. But anyway, thanks for your help guys!
 

My Computer

OS
Windows 7 Home Premium 64-bit
CPU
AMD Phenom II x4 965 BE (c3-stepping)
Motherboard
ASUS M4A785TD-V EVO
Memory
2x2GB Ripjaws DDR3-1333
Graphics Card(s)
HIS Radeon 5870 i-cooler
Monitor(s) Displays
BenQ 24-inch FullHD monitor
Screen Resolution
1920*1080
Hard Drives
500GB Samsung Spinpoint F3 (HD502HJ)
PSU
Chieftech 600W CFT-600-14CS
Case
Fractal Design R3
Cooling
Thermalright Silverarrow with one fan, 2 Case fans
Keyboard
Logitech K200
Mouse
Logitech G700
Internet Speed
10/2
That's great news! :thumbsup:
 

My Computer

Computer Manufacturer/Model Number
Brewed
OS
Microsoft Windows 7 Ultimate: x64 (SP1)
CPU
Intel® Core™ i5-2500K Processor
Motherboard
ASUS P8Z68-V PRO
Memory
Kingston DDR3 HyperX 1600MHz 8GB
Graphics Card(s)
ASUS GTX 560 TI DirectCU II 900MHz
Sound Card
Realtek® ALC892 8-Channel High Definition Audio CODEC
Monitor(s) Displays
ACER LCD P246HBD 1920x1080 (24") - Dell 1280x800
Screen Resolution
ACER LCD P246HBD ~ [1920X1080] - DELL ~ [1280x800]
Hard Drives
500 GB WD Caviar SE116 7200rpm SATA2
PSU
Corsair 750W Power Supply
Case
Coolermaster CM Scout
Cooling
Zalman FS-C77 Fatal1ty CPU Cooler
Keyboard
Logitech G15
Mouse
Coolermaster Sentinel Advanced
Internet Speed
[↓ 10 MB/s DL] [↑ 1 MB/s UL]
Other Info
- ROCCAT™ Kave – Solid 5.1 Surround Sound Gaming Headset
- Not overclocking
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