BSOD while video editing in software Edius 5

tiagocoutopt · 28 Aug 2012

Hi, thanks for this help, my pc crashes when I´m editing in Edius 5.
I saved the following information of the error messages, it´s in portuguese..sorry but I think it´s understandable. I can send more information if needed. Thanks

Assinatura do problema:
Nome do Evento de Problema: BlueScreen
Versão do SO: 6.1.7601.2.1.0.256.48
ID de Região: 2070
Informações adicionais sobre o problema:
BCCode: 50
BCP1: FFFFFFFF80FC0000
BCP2: 0000000000000000
BCP3: FFFFF800036B9D48
BCP4: 0000000000000005
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Ficheiros que ajudam a descrever o problema:
C:\Windows\Minidump\070512-19828-01.dmp
C:\Users\Video\AppData\Local\Temp\WER-39515-0.sysdata.xml
Leia a nossa declaração de privacidade online:
Declaração de Privacidade do Windows 7 - Microsoft Windows
Se a declaração de privacidade online não estiver disponível, leia a declaração de privacidade offline:
C:\Windows\system32\pt-PT\erofflps.txt

Arc · 28 Aug 2012

Welcome aboard :)

Code:

0: kd> lmvm zskrnl
start             end                 module name
fffff880`04399000 fffff880`043aa000   zskrnl   T (no symbols)           
    Loaded symbol image file: zskrnl.sys
    Image path: \SystemRoot\system32\DRIVERS\zskrnl.sys
    Image name: zskrnl.sys
    Timestamp:        Wed Jan 21 10:12:21 2009 (4976A7AD)
    CheckSum:         0001D9A4
    ImageSize:        00011000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I am not very sure what is this, but it must be something installed there in your system: Canopus Co., Ltd. - VeriSign Time Stamping Services Signer - G2; HX-E1/HX-E2 WDM Driver.

If possible, upgrade it.

Edit: Better you first disable it, and see if it stops crashing or not.

tiagocoutopt · 29 Aug 2012

Hi Arc thanks for the rapid assistence

I'll upgrade the driver for that hardware, it´s a video capture card from Canopos, hope it work´s . Best Regards

Arc · 29 Aug 2012

tiagocoutopt said:

Hi Arc thanks for the rapid assistence

I'll upgrade the driver for that hardware, it´s a video capture card from Canopos, hope it work´s . Best Regards

Mate first try disabling the card. If it does not crash anymore, then upgrade the card driver.

But if it still crashes after disabling the card, we may need to take some more hardware tests.

tiagocoutopt · 29 Aug 2012

Hi, I tried the windows device manager and it says all the drivers are up to date, I´ve also been in the internet sites of several hardware manufacturers and the latest versions are installed including this Canopos HX-E1.
The company that sold me this computer is now also trying to solve the problem but they said it could be the graphics card. You said to disable the canopos card but how do I do that ? It´s only when I´m editing with it that the pc goes BSOD...

Thanks

Arc · 29 Aug 2012

To disable that device, you go to device manager, search for that device, right click on it, and disable.

tiagocoutopt · 31 Aug 2012

Hi, again, I disabled the HX-E1 video card and it is haven´t crash since then :) it´s great..but I need that video card activated for my editing work. I´ve also check the driver and it was updated with the last version...it´s from 2009... :S
Any sugestions?
Best regards

Arc · 31 Aug 2012

Good news that it is not crashing anymore, but if you install the same driver again, it may cause crashes again.

You go to device manager, and use the driver update wizard to install the driver. Most probably in this situation it will install the right driver that the computer needs to run the card.

tiagocoutopt · 31 Aug 2012

yes it will instal the version I have already instaled right now that one from 2009...But I´ll do that ,hope it works.

Best Regards

tiagocoutopt · 31 Aug 2012

It´s an old video card but it cost me 2500$ it´s a pro video card... and a new one will cost the same price..

BSOD while video editing in software Edius 5

BSOD while video editing in software Edius 5

Thanks Arc

All hardware is upgraded with the latest drivers