BSOD 0x000000c5 (Event ID-1001) Windows 7

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  1. Posts : 12
    Windows 7 Ultimate 32-bit
    Thread Starter
       #11

    Here's an update. I uninstalled all NVidia software, including the Realtek audio driver that NVidia has on their website. I redid the Driver Verifier & rebooted. It came up with another BSOD, 0x000000c4 with pxhelp20.sys listed as the offender. I Google searched that & found that to be part of my Sonic/Roxio Creator software. So, I uninstalled Roxio Creator & redid the Driver Verifier all over again. I have rebooted at least 3 times now with the Driver Verifier working & NO blue screens. Can't believe it. I'm going to do as you suggested & just leave my PC on for around 2 1/2 or 3 days & see what happens. If all goes well I'll probably reinstall things one at a time & rerun the Driver Verifier settings each time & see what happens.

    You've given me real good information on using Driver Verifier, which I've never used in the past. At least now I have a positive direction to go in. You're a great help. I'll post back later with any updated info.

    Here's the 4th dump report so you can check the latest progress.

    Thank you,
    mpittm
      My Computer


  2. Posts : 12
    Windows 7 Ultimate 32-bit
    Thread Starter
       #12

    Hello Richard,
    Here's the latest information. After I uninstalled all the NVidia software, SuperAntiSpyware, & Roxio Creator I reran Driver Verifier. It did bluescreen again the next day, which was 8/31/2012. Here is the code:

    0x000000c4 (0x00000062, 0x99a98a94, 0x99a989a0, 0x00000004)

    After I rebooted the PC I reran Driver Verifier again & it hasn't bluescreened at all in 4 days of which the PC has always been powered on. I still haven't reinstalled any of the above software yet. Seems to be doing much better so far anyways.

    Enclosed is the 5th dump report if you wouldn't mind examinig it.

    Thank you.
    mpittm
      My Computer


  3. Posts : 17,796
    Windows 10, Home Clean Install
       #13

    We made some changes, and now no BSOD for 4 days, could be fixed. Post if you get more BSODs
      My Computer


  4. Posts : 12
    Windows 7 Ultimate 32-bit
    Thread Starter
       #14

    Just got another BSOD. Another 0x000000C4.
      My Computer


  5. Posts : 17,796
    Windows 10, Home Clean Install
       #15

    Indicates that it is almost certainly a driver.
    Run in clean boot. After you are sure you are not going to get a BSOD, replace one of the services removed. Once you are sure no BSODs do it again. We will find out what is causing the BSODS.
    It is most important that you use the computer for an extended period of time to be sure there are no BSODs before starting to restore.
    Troubleshoot Application Conflicts by Performing a Clean Startup
      My Computer


  6. Posts : 12
    Windows 7 Ultimate 32-bit
    Thread Starter
       #16

    Richard,
    Ok, here's what I just did just so you know. In msconfig I disabled all items in Startup. In Services I hid all Microsoft items & then disabled all remaining items. Rebooted & checked msconfig again...Norton Internet Security re-enabled itself automatically, so it is still running. I left it as such. I ran Driver Verifier again & deleted all settings, rebooted, & reran Driver Verifier once again & created all the settings as you had instructed before. Rebooted & so far so good. I will leave the PC running for a few days again. I hope this is how you wanted me to proceed. If not just let me know. Thank you.
    mpittm
      My Computer


  7. Posts : 17,796
    Windows 10, Home Clean Install
       #17

    Dont need verifier. We just want to see if you BSOD. If not, the problem is one of the deactivated services.
      My Computer


  8. Posts : 12
    Windows 7 Ultimate 32-bit
    Thread Starter
       #18

    Okay, I went ahead & deleted the existing settings in Driver Verifier & rebooted again, so Verifier is now turned off. I'll post back later when I have some more information.
      My Computer


  9. Posts : 12
    Windows 7 Ultimate 32-bit
    Thread Starter
       #19

    Richard,
    It bluescreened again a little while ago. 0x000000c5. Here's the newest dump files. As I mentioned a couple of posts ago, in msconfig everything that is not Microsoft has been disabled, with the exception of Norton Internet Security 2012, which re-enabled itslef automatically. I think I might uninstall Norton for the time being, using the Norton Removal Tool to completely remove it. I can then install Microsoft Security Essentials in it's place & leave the PC on again for an extended period of time. Let me know if you wish for me try anything else. Been thinking about formatting the hard drive & fully reloading Windows 7 Ultimate again.
    mpittm
      My Computer


  10. Posts : 17,796
    Windows 10, Home Clean Install
       #20

    Reinstalling is always an option, but should be done as a last resort.
    Try with Security Essentials.
      My Computer


 
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