Random BSOD on HP laptop IRQL_NOT_LESS_OR_EQUAL & MEMORY_MANAGEMENT

alvinthen · 29 Aug 2012

Hi,
I have been facing BSOD ever since I bought this laptop.
Most of them are IRQL_NOT_LESS_OR_EQUAL and MEMORY_MANAGEMENT thingy.
Those BSOD occur quite randomly, I have yet to obtain a pattern of it occuring.

The OS is Windows 7 Home Premium 64 bit

I included the zip file as instructed by the posting guide.
I'm not sure what other information is needed here.
Please do let me know if you need more info, I'll be glad to help you to help me.

Thanks.
Alvin.

richc46 · 29 Aug 2012

Alvin
Your reports are hinting at hardware, but first it will be easier to make sure it is not a driver. If it is not we will start checking hardware

Driver Verifier
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable

alvinthen · 30 Aug 2012

Hi, thanks for the reply, I would try that tonight and let you know the result.
Thanks.

richc46 · 30 Aug 2012

Take your times. Ill be here to help with your BSODs

alvinthen · 02 Sep 2012

Hi,
I think I got a hang of when the BSOD occured when verifier is enabled.

Scenario when BSOD occured:
When Wifi is connected, disable wifi adapter
When bluetooth mouse is connected, disable laptop's bluetooth

I tried this several times, disabling the wifi adapter and bluetooth via software (control panel), and the toggle button on the keyboard. Whenever there's a connection, and I disable it, BSOD occured.

That's all the information I have now.
Please let me know what else I can try.

Thanks.

richc46 · 02 Sep 2012

Are you saying that you cant run verifier?

alvinthen · 02 Sep 2012

No, I'm in fact running with verifier now.
Those are scenarios when BSOD occured when I used my laptop normally with verifier on

richc46 · 02 Sep 2012

Thats fine, the verifer puts all the drivers under stress so the corrupt ones will fail. If we get no BSODs means probably hardware problem.

alvinthen · 02 Sep 2012

I see, so does those BSOD I'm having now are due to the bluetooth & wifi drivers?

richc46 · 02 Sep 2012

Dont like to guess, when we get the reports, we will know for sure.