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Windows 7: Multiple BSODs, different codes, related to graphics and nvidia driver

30 Aug 2012   #1

Windows 7 Professional x64
Multiple BSODs, different codes, related to graphics and nvidia driver


I've been plagued by random BSODs since about July on my PC which I built in May (You can see a quick overview here:
Now I generally have decent knowledge about computers, but I'm kind of stuck on this one (or maybe just in denial, we'll see.)

I have not found any reliable way to reproduce the BSODs yet, or found any (stress)testing utility that generates errors. Things I have tried:

- Run Memtest over night (~10 hours, 4 1/2 passes)
- Run Prime95 + MemtestG80 (Video RAM memtest from here: [email protected] - DownloadUtils) over night (about 14 hrs)
- Run multiple passes of "Video Memory Stress Test"
- Run Prime95 + Furmark + MemtestG80
- Run MemtestG80 + 3DMark11 so that all of my 2 GB of VRAM are in use
I have also run System File Checker, which did not find any errors.

None of the above has resulted in any of the programs showing any errors, crashing, or BSODs.

I did manage to get 2 BSODs with Driver Verifier enabled: One was while playing Sleeping Dogs, the other while watching a HD Video - both dumps were pointing to nvlddmkm.sys as the cause, so the nvidia graphics driver.

I have since completely removed and reinstalled the driver: Uninstall in safe mode, run Driver Sweeper, always reboot in between, and then do a clean reinstall. I realize I currently have the latest beta driver installed, but most of the BSODs are from when I was still running the 301.42 driver.
Also, the BSODs from the last 2-3 days may in some way be related to Guild Wars 2, since I have been playing that, but with the issues I was having before, I can't really be sure...

Now I have considered that my video card might be broken, but if that is the case, I do wonder why I can't seem to reproduce any error at all with all the memory tests and stresstests I have run over the last weeks, only to then get a "random" BSOD while playing a video...

My current plan of action would be to reformat my drive, do a fresh installation of windows and hope for the best...

All the information is included in the attachment, and a big thank you to everyone who is sifting through that in advance!

My System SpecsSystem Spec
03 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Welcome aboard.

► First of all, update your Citrix Deterministic Network Enhancer Miniport or Cisco Systems VPN Client from Cisco Systems, Inc, or from any other source if you know it. It is very old.
lmvm dne64x
start             end                 module name
fffff880`05226000 fffff880`05252000   dne64x   T (no symbols)           
    Loaded symbol image file: dne64x.sys
    Image path: \SystemRoot\system32\DRIVERS\dne64x.sys
    Image name: dne64x.sys
    Timestamp:        Tue Nov 11 06:31:24 2008 (4918D964)
    CheckSum:         000359DA
    ImageSize:        0002C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Driver Reference Table - dne64x.sys

► A lot of your dumps indicate to DirectX Graphics MMS (dxgmms1.sys). The installed one is of Nov, 2010. Try for upgrade, if possible.

► The rest of the dumps points to Nvidia display driver (nvlddmkm.sys), updated around that time you reported your system started crashing. I would suggest you to remove all components of nvidia driver using |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download in safe mode, and then install an earlier version of the driver that worked perfectly.

Let us know the results.
My System SpecsSystem Spec
04 Sep 2012   #3

Windows 7 Professional x64

I actually ended up just going with a fresh windows, and currently only installing programs that I really need so hopefully none of them will cause any strange behavior.

I re-downloaded all drivers in their newest versions for this too, so everything should be up to date now. Since installing, on friday I believe, I did however have one BSOD.
This happened within a few minutes of Guild Wars 2 crashing on me though, so I was thinking that it might have something to do with that.

That particular crash was caused by this (quoting from the crashlog)
Assertion: Encountered draw command outside of draw batch
File: ..\..\..\Engine\Gr\Dx9\Dx9Ddi.cpp(809)
followed by a BSOD with bug check code 0x10E.

There is a fair amount of information in the Guild Wars 2 crashlogs, so I'll just put them in the .zip file along with the crash dump from the BSOD and the other files, in case you want to take a look at that. (It is a fairly new game though, and there are other people with crashing issues, so this might be unrelated and just buggy code)

Other than that, the system has been running fine so far, no other BSODs (yet).
My System SpecsSystem Spec

04 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

This one is bugcheck 10E; caused by video driver or (maybe) video memory.

It blames dxgmms1.sys (DirectX graphics MMS) so graphics driver related. This bug check is usually caused by a video driver behaving improperly.

As I have seen you have updated your nvidia driver just a few days ago, maybe it is not installed properly.

You download and install |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download, boot computer in safe mode, delete all nvidia elements using driver fusion, boot windows normally, and then install a previous one that worked perfectly?
My System SpecsSystem Spec
04 Sep 2012   #5

Windows 7 Professional x64

Well as I said, this Windows installation is only a few days old now, so I have only ever installed that one driver.

I'll get Driver Fusion and reinstall the driver, but I don't really have a good option to fall back to, since the 301.42 is the first driver with support for the GTX 680, and I did have BSODs with that one installed some weeks ago.

I'll let you know if I get any more crashes after this in any case, and thanks for the assistance so far.
My System SpecsSystem Spec
04 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

In case, for an extra caution, run Video Card - Stress Test with Furmark.

If driver is not the cause, then one think remains left, that is video memory. Furmark will help you to have some idea about it.

If possible, have your card replaced, as it is still in warranty.
My System SpecsSystem Spec

 Multiple BSODs, different codes, related to graphics and nvidia driver

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