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Windows 7: Frequent random restarts playing Dragon Nest, no BSOD

02 Sep 2012   #1

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
Frequent random restarts playing Dragon Nest, no BSOD

I installed the game about a week ago and it will randomly restart my computer without a BSOD (with Automatically Restart box unchecked) after playing for 10-30min. I tried to research and troubleshoot the problem with no success (updating drivers, running several antivirus programs, updating windows, adjusting administrative access options, etc.). I decided to do a full system restore. I installed Firefox and the game. The problem persisted in an identical manner. I ran 147 cycles of Windows Memory Diagnostic and ran the Error-checker to check my hard disk for errors, both came up clean.

I am not sure how to proceed in this effort, any assistance/advice would be greatly appreciated.

My System SpecsSystem Spec
02 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Welcome aboard.

► It seems that your display driver is very old, of 2009
c:\windows\system32\drivers\nvlddmkm.sys (, 11.04 MB (11,572,512 bytes), 7/13/2009 5:59 PM)
The latest version should be

Go to Drivers - Download NVIDIA Drivers, follow option two to search for the appropriate driver for your system automatically, and install it.

► Download and install Speccy - System Information - Free Download, to monitor the heat generated by the system. Notice the heats just before any further crashes.

► Make it sure that you have cleaned all the accumulated dust inside the computer, very carefully.

► If you are overclocking, get rid of it.

► Look at your DirectX, too.
DXGKrnl      LDDM Graphics Subsyste Kernel        1/25/2011 11:22:56 PM
Try to upgrade it, too.

See if those are of any help. Let us know the situation
My System SpecsSystem Spec
02 Sep 2012   #3

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free

Thank you for your response.

The driver is very old due to the full system restore. Interestingly, upon using option 2 in your link (and after installing java and flash) I received the following error message on the NVIDIA website "The page you tried was not found. You may have used an outdated link or may have typed the address (URL) incorrectly. You might find what you're looking for in one of these areas:"

The language at the top of your link near the search box was set to India, I don't know if that is why it didn't work.

I was able to get the driver from: Drivers | GeForce

I installed Speccy and will update you regarding temperature issues. Prior to the system restore I already looked into this aspect using a different temperature program but I will let you analyze the results for yourself.

Dust has already been cleaned.

I don't overclock.

DirectX had the same issue due to system restore and has now been upgraded.

I will do some testing and let you know the results, thanks again.


Quote   Quote: Originally Posted by Arc
The latest version should be
I'm not sure what you mean by this, after updating NVIDIA driver it says:
"Latest Driver Version: 301.42"


Just experienced another restart. Attempting to attach Speccy snapshot. (taken after restart)


Attempting to attach SF Diagnostics result of recent crash.
My System SpecsSystem Spec

02 Sep 2012   #4

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free

I've experienced around 5 more restarts. Interestingly, when I set the graphics quality and texture quality on low I was unable to even make it past the character selection screen. I got 3 restarts attempting that, when I changed the graphics back to high I was able to play again for around 30 minutes.
My System SpecsSystem Spec

 Frequent random restarts playing Dragon Nest, no BSOD

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