BSOD Analyze
Your dumps indicate hardware issues.
Code:
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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa8004cc4038, b654a000, 35000135}
Probably caused by : hardware
Followup: MachineOwner
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1: kd> !analyze -v
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* Bugcheck Analysis *
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WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004cc4038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b654a000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000035000135, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
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BUGCHECK_STR: 0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: ffmpeg.exe
CURRENT_IRQL: f
STACK_TEXT:
fffff880`009f0a08 fffff800`031fe903 : 00000000`00000124 00000000`00000000 fffffa80`04cc4038 00000000`b654a000 : nt!KeBugCheckEx
fffff880`009f0a10 fffff800`02d95923 : 00000000`00000001 fffffa80`04cc2150 00000000`00000000 fffffa80`04cc21a0 : hal!HalBugCheckSystem+0x1e3
fffff880`009f0a50 fffff800`031fe5c8 : 00000000`00000728 fffffa80`04cc2150 fffff880`009f0db0 00000000`019a9400 : nt!WheaReportHwError+0x263
fffff880`009f0ab0 fffff800`031fdf1a : fffffa80`04cc2150 fffff880`009f0db0 fffffa80`04cc2150 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009f0c00 fffff800`031f1e8f : 00000000`0000014e 00000000`00000001 fffff880`009f0e30 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009f0c40 fffff800`02c7e8ec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff880`009f0c70 fffff800`02c7e753 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009f0db0 00000000`00bb5448 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`00288ee0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xbb5448
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: hardware
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE
BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE
Followup: MachineOwner
---------
Go through this thread
Stop 0x124 - what it means and what to try
Also get the latest drivers for the following:
Source | RzSynapse.sys | Razer Synapse Engine/Razer Naga |Razer Support
Code:
STACK_COMMAND: kb
FOLLOWUP_IP:
RzSynapse+9b31
fffff880`05c09b31 0fb74220 movzx eax,word ptr [rdx+20h]
SYMBOL_STACK_INDEX: 3
SYMBOL_NAME: RzSynapse+9b31
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: RzSynapse
IMAGE_NAME: RzSynapse.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4e941b13
FAILURE_BUCKET_ID: X64_0x50_RzSynapse+9b31
BUCKET_ID: X64_0x50_RzSynapse+9b31
Followup: MachineOwner
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2: kd> lmvm RzSynapse
start end module name
fffff880`05c00000 fffff880`05c2f000 RzSynapse T (no symbols)
Loaded symbol image file: RzSynapse.sys
Image path: \SystemRoot\system32\DRIVERS\RzSynapse.sys
Image name: RzSynapse.sys
Timestamp: Tue Oct 11 16:31:47 2011 (4E941B13)
CheckSum: 0002C4DC
ImageSize: 0002F000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Keep us posted.
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