BSOD watching Youtube videos, animes, and playing HON.error 0x00000124


  1. Posts : 2
    windows 7 home premium 64 bit
       #1

    BSOD watching Youtube videos, animes, and playing HON.error 0x00000124


    My HP pavillion dv7 notebook PC started having BSOD while watching videos on any site. then it started doing it while im playing a game. i dont know what to do! :/ and its been happening alot! Someone help! :)
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to the forum.

    Before I suggest anything else -
    Please download and install all updates from windows update.

    Post back when you're done.
      My Computer


  3. Posts : 15,026
    Windows 10 Home 64Bit
       #3

    BSOD Analyze

    Your dumps indicate hardware issues.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa8004cc4038, b654a000, 35000135}
    
    Probably caused by : hardware
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8004cc4038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b654a000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000035000135, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_AuthenticAMD
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  ffmpeg.exe
    
    CURRENT_IRQL:  f
    
    STACK_TEXT:  
    fffff880`009f0a08 fffff800`031fe903 : 00000000`00000124 00000000`00000000 fffffa80`04cc4038 00000000`b654a000 : nt!KeBugCheckEx
    fffff880`009f0a10 fffff800`02d95923 : 00000000`00000001 fffffa80`04cc2150 00000000`00000000 fffffa80`04cc21a0 : hal!HalBugCheckSystem+0x1e3
    fffff880`009f0a50 fffff800`031fe5c8 : 00000000`00000728 fffffa80`04cc2150 fffff880`009f0db0 00000000`019a9400 : nt!WheaReportHwError+0x263
    fffff880`009f0ab0 fffff800`031fdf1a : fffffa80`04cc2150 fffff880`009f0db0 fffffa80`04cc2150 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff880`009f0c00 fffff800`031f1e8f : 00000000`0000014e 00000000`00000001 fffff880`009f0e30 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff880`009f0c40 fffff800`02c7e8ec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
    fffff880`009f0c70 fffff800`02c7e753 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff880`009f0db0 00000000`00bb5448 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    00000000`00288ee0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xbb5448
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hardware
    
    IMAGE_NAME:  hardware
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE
    
    BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE
    
    Followup: MachineOwner
    ---------
    Go through this thread
    Stop 0x124 - what it means and what to try

    Also get the latest drivers for the following:
    Source | RzSynapse.sys | Razer Synapse Engine/Razer Naga |Razer Support

    Code:
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    RzSynapse+9b31
    fffff880`05c09b31 0fb74220        movzx   eax,word ptr [rdx+20h]
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  RzSynapse+9b31
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: RzSynapse
    
    IMAGE_NAME:  RzSynapse.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e941b13
    
    FAILURE_BUCKET_ID:  X64_0x50_RzSynapse+9b31
    
    BUCKET_ID:  X64_0x50_RzSynapse+9b31
    
    Followup: MachineOwner
    ---------
    
    2: kd> lmvm RzSynapse
    start             end                 module name
    fffff880`05c00000 fffff880`05c2f000   RzSynapse T (no symbols)           
        Loaded symbol image file: RzSynapse.sys
        Image path: \SystemRoot\system32\DRIVERS\RzSynapse.sys
        Image name: RzSynapse.sys
        Timestamp:        Tue Oct 11 16:31:47 2011 (4E941B13)
        CheckSum:         0002C4DC
        ImageSize:        0002F000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Keep us posted.
      My Computer


  4. Posts : 2
    windows 7 home premium 64 bit
    Thread Starter
       #4

    Im going to do all the updates first then im gettin back at ya. but how do i update my drivers?
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    You can get them from the manufacturers website.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Hi

    Were you able to find out what was causing the BSoDs?
    Did they stop?
      My Computer


 

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