System freezes, need to force restart using power button - BlueScreen


  1. Posts : 3
    Windows 7 Home Premium (64-bit)
       #1

    System freezes, need to force restart using power button - BlueScreen


    I got a series problem with my Sony Vaio laptop. Its still under warranty. I approached 2 service centers but the problem still not resolved. When I browse for half n hour or if i watch any movie for half n hour, then system hangs and screen turns black with power being ON. Need to force restart using power button. After switching ON, i get the follwing message:

    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 16393.


    I have uploaded the ZIP file (SF_Diagnostic_Tool).

    Please help me with this issue.
    Last edited by Venky56; 03 Sep 2012 at 12:10. Reason: Uploading the ZIP file
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome

    All your dumps are blaming nvlddmkm.sys

    BSOD Analyze


    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa8004232010, fffff8800fa7333c, ffffffffc000009a, 4}
    
    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+7b333c )
    
    Followup: MachineOwner
    ---------
    
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa8006852010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8800fa3f33c, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.


    Their drivers are fairly old, so I'd suggest you to go and download the latest drivers from the manufacturers website.


    Code:
    2: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`0f28c000 fffff880`0fefdf80   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Fri Feb 18 23:53:00 2011 (4D5EB1FC)
        CheckSum:         00C8109E
        ImageSize:        00C71F80
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Source nvlddmkm.sys nVidia Video drivers
    Drivers - Download NVIDIA Drivers

    Download and install Speccy to monitor your system specially the cards temperature. If it generates a lot of heat you have to arrange extra cooling.
    Download Speccy 1.17.340 - FileHippo.com

    If there is dust accumulated within the machine get it cleaned carefully.


       Warning
    If you are unsure how to do this, contact your system manufacturer. WARNING: as it can void your warranty!!!



    Then run furmark to stress test the card.

    Video Card - Stress Test with Furmark

    You may also go through this thread for ideas.
    STOP 0x116: VIDEO_TDR_ERROR troubleshooting

    Keep us update and post dumps if you get more
      My Computer


  3. Posts : 3
    Windows 7 Home Premium (64-bit)
    Thread Starter
       #3

    Thanks for your response.

    I downloaded the latest NVIDIA Driver from manufacturer website. (Graphics Driver (NVIDIA) Update version 8.17.12.6831)

    I installed it and I restarted the system. I checked in the NVIDIA control panel, it is a per the updated version.

    But stil I am facing the same issue.

    I have attached the latset Dump file (Generated after updating the Driver).

    Please help me with this issue.
      My Computer


  4. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #4

    Hi Venky, If this was my laptop with these problems I would return ASAP before the warranty runs out. With the mini dump blaming an nVIDIA drive, your graphics chip may be bad.

    You could also try an older nVIDIA driver too as an experiment. In my sig is a link to Driver Sweeper, use it to first remove your current GPU drivers.
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    Venky56 said:
    Thanks for your response.

    I downloaded the latest NVIDIA Driver from manufacturer website. (Graphics Driver (NVIDIA) Update version 8.17.12.6831)

    I installed it and I restarted the system. I checked in the NVIDIA control panel, it is a per the updated version.

    But stil I am facing the same issue.

    I have attached the latset Dump file (Generated after updating the Driver).

    Please help me with this issue.
    Vicky, Your driver is not updated properly, It is still using an older one, as per the dump you supplied.
    Code:
    2: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`0f23e000 fffff880`0feb3c00   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Sun Apr 24 18:13:01 2011 (4DB41AD5)
        CheckSum:         00C85E62
        ImageSize:        00C75C00
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    To update it properly, Do as described.



    Do two more things.

    • Download and install Speccy - System Information - Free Download, check the temperature generated by the graphics card, and the system overall. Let us know.
    • Clean the dust inside the computer carefully (If yours a laptop, dont do it)

    Let us know one more thing, are you under warranty?

    And, if after doing all those it still crashes, you need to go to the vendor, and ask for replacement.
      My Computer


  6. Posts : 3
    Windows 7 Home Premium (64-bit)
    Thread Starter
       #6

    Thanks again for your response.

    Ya, my Laptop is still under warranty. I approached them, but no use.

    My graphics card came as default along with my laptop mother board (Sony Vaio). So I have no option to change the graphics card.


    I need to know two things:
    1. Can I disable my NVIDIA option from Device Manager?
    2. If so, will I be able to enable it after disabling?

    Please help me with this.

    Thank you.
      My Computer


  7. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #7

    You should be able to disable and then enable the nVIDIA display driver.

    What?!? They won't honor your warranty? Try to contact Sony directly and give them this dealer's name. They sound very dishonest.
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    OK, first you tru to uninstall and reinstall teh driver as described in post #5, and also monitor the heat, and let us know.

    Edit: Sorry, Gary, just seen your post :)
      My Computer


 

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