BSOD at random times.


  1. Posts : 2
    Windows 7 home premium x64
       #1

    BSOD at random times.


    Hello everyone,

    So I have an HP Envy 14 (2011) and it has had a restarting problem since only a few months of ownership. I have never figured out how to fix it but just a few days ago I wiped the computer clean and restarted anew. And it is doing it more than ever now. Please can someone save my computer before I throw it out of the window

    Here is what popped up last time it crashed (15 minutes ago):

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 4105

    Additional information about the problem:
    BCCode: fe
    BCP1: 0000000000000008
    BCP2: 0000000000000006
    BCP3: 0000000000000005
    BCP4: FFFFFA8009F987A0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    I honestly do not know what any of the above means so your help is much appreciated!

    Thanks Everyone!
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Welcome aboard.

    You are getting a STOP 0x000000FE: BUGCODE_USB_DRIVER error, probably caused by usbhub.sys. In all the three dumps.

    ► I would suggest you to turn on USB selective suspense.
    USB Selective Suspend - Turn On or Off

    ► And, if there are any drives attached with USB, remove those. Any internal error of those may caust the thing.
      My Computer


  3. Posts : 2
    Windows 7 home premium x64
    Thread Starter
       #3

    Awesome!! I have not crashed once since I did this. Thanks so much Arc!!
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Nice to know! Best of luck! :)
      My Computer


 

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