Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Explorer "Not Responding"; Freezes Up

21 Sep 2009   #11

Windows 7

Thanks everyone for your help.

I did use Avanquest System Suite 9 Pro's registry cleaner - however, it modified some settings in my registry that killed Explorer. (Fixed it .. found a registry fix for that issue somewhere.)

I left AVG off for a while, then reinstalled it ... then uninstalled it. I'm not 100% convinced it was AVG, as the second time I ran it it wasn't quite as bad as before ...still had problems, though. Now, without AVG for a few days, things seem to be running nicely.

For AV I'm using the beta of Microsoft Security Essentials (, the replacement to Live OneCare.

My System SpecsSystem Spec
14 Feb 2010   #12


The desperate search for a solution brought up this old thread... re. the last post, I'm already running MSE (way past the beta now of course) but I've got the 'explorer not responding' issue for a few weeks now.
Although there are lots of posts here, my usual source of solutions 'VirtualDr' don't seems to have heard of this issue - I thought it was just me for a while... until I googled

Clean install of Windows 7 Ultimate 64 bit.

Also running PC Tools Firewall and Spysweeper.

It keeps reporting the problem to Microsoft but nothing back yet. I read somewhere about switching off 'protected mode' in IE8 but I don't think that's done anything and I uninstalled Super Anti Spyware as it was mentioned in one of the event logs.

Any progress with this issue??

My System SpecsSystem Spec
16 Feb 2010   #13

Windows 7
I Fixed It

I fixed the problem by removing references to certain network drives in Windows Explorer. I had listings pointing to Web sites I had worked on using MS Frontpage, and an entry for MSN Web Sites for some reason...I had never used that service, but some program put it there during an install.

This is apparently a known bug; at least, known to non-MS people, though evidently MS itself doesn't know or care to know.
My System SpecsSystem Spec

17 Feb 2010   #14


Thanks for that Peterwk, but can I ask for more information...
How do I go about doing what you did and what should I be removing, or how will I know what to remove? Make it as simple as you can please!!

My System SpecsSystem Spec
17 Feb 2010   #15

Windows 7 Ultimate 64 Bit

STOP USING INTERNET EXPLORER!!, It is a VIRUS MAGNET, use Firefox, Opera or Chrome, "Safer, Faster, Better"
My System SpecsSystem Spec
18 Feb 2010   #16

Windows 7
Can't Quite Remember!

Sorry, I can't remember exactly what I did. In general terms ...

Look for these extra items in Windows Explorer; look for references to external "drives" that don't really exist, such as FrontPage Web sites and MSN Web sites.
Right-click on them ...
Delete them

I also stopped using Windows Explorer ... I now use Directory Opus, a much better file manager, that also seems to be more stable. GPSoftware Main Index
My System SpecsSystem Spec

 Explorer "Not Responding"; Freezes Up

Thread Tools

Similar help and support threads
Thread Forum
Please help troubleshoot random "Not Responding" errors and freezes
I have not been able to track down the cause of this maddening problem. I do NOT want to reinstall if at all possible. My Win 7 machine randomly hangs/freezes when I execute simple commands such as selecting a new mail message, running a program, or right-clicking a file. It does this with numerous...
General Discussion
Programs / Windows Explorer stop responding whenever I hit "print"
A colleague of mine using the 64bit version of Windows 7 Enterprise has been having this problem for the past day or so. No matter what program he's using, as soon as he clicks print, the program stops responding. This even happens if you try to print a test page - Windows Explorer stops...
General Discussion
Win7 "Not Responding" freezes on every software
I have a Dell Precision M6400 whose hang behavior has absolutely stumped both myself and Dell ProSupport (we are both still working on it). It engages in a rhythmic freeze-type behavior that bears some functional resemblance to thrashing, except that it's not being anywhere near over-taxed. ...
Performance & Maintenance
lots of "not responding" and freezes
I am trying to help a friend with her PC and am stumped. She is having major problems with programs "not responding" and occasional BSOD and just a general slow working environment. HP has been little or no help to her. I have a few hours to play with it next week and thought I would do the basic...
Performance & Maintenance
Windows Explorer "not responding" when changing volume
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 22:26.
Twitter Facebook Google+