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BSOD error in dell studio 1558 laptop,locale id 1033,bccode 116
i have attached the dump folder.pl help me.
i have attached the dump folder.pl help me.
Hello and welcome aboard, imnsu :)
► You are getting a Video TDR Error, stop 0x116, probably caused by your Display driver.
The driver is much older, you need to update it from the manufacturer's website: AMD Support & DriversCode:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 116, {fffffa800485c4e0, fffff88004c238b8, 0, 2} *** WARNING: Unable to verify timestamp for atikmpag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys Probably caused by : atikmpag.sys ( atikmpag+78b8 ) Followup: MachineOwner
► Download and install Speccy, monitor the heat of the system, specially just before the crashes.Code:lmvm atikmpag start end module name fffff880`04c1c000 fffff880`04c71000 atikmpag T (no symbols) Loaded symbol image file: atikmpag.sys Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys Image name: atikmpag.sys Timestamp: Wed Oct 26 06:51:58 2011 (4EA760B6) CheckSum: 0005289A ImageSize: 00055000
► After doing these, if there are further crashes (expected), let us know with the dumps. I am not suggesting a lot at a time.
► And, How old the laptop is? is it still under warranty?
actually this time i updated the graphics card using windows update.before that i have used 12.8 latest version too..& also removed old drivers by driver sweeper & atiremover..no use..i just wanna make sure whether it is a hardware or software isuue
actually this time i updated the graphics card using windows update.before that i have used 12.8 latest version too..& also removed old drivers by driver sweeper & atiremover..no use..i just wanna make sure whether it is a hardware or software isuue
laptop is 2 years old & its not under warranty..if so i would have replaced my motherboard freely by dell..:)
Windows update does not update ATI .... ATI is outsider for windows.
Do you mean you did it via driver update wizard?
Better you get those from the manufacturer's website But while installing, dont install the catalyst control center.
ya i have tried all..no use..so i re installed os n then updated lik this..any other solution
There are some other things to do for Video TDR errors.
It may be caused by some simple things like just accumulation of dust or overheating; or some drastic things like a faulty graphics card.
Have you monitored the the system heat, and the graphics card temperature? Are those normal or high? What is the temperature just before the crash?
If you are in warranty, contract your vendor. I am trying if I can contact any dell personnel.