BSOD error in dell studio 1558 laptop,locale id 1033,bccode 116

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  1. Posts : 29
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #21

    at the same time i have atikmpag.sys bsod...any help on this..its really frustrating me...
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #22

    Did you do any of the suggestions given?
    Upload the dumps you are getting.
      My Computer


  3. Posts : 29
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #23

    right now i just uninstalled all mentioned above along with riva tuner..but i am unable to reset the setting for it.bug report attached
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #24

    Seen the dump and your bug check 116
    Go through this thread: STOP 0x116: VIDEO_TDR_ERROR troubleshooting
      My Computer


  5. Posts : 29
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #25

    i have almost tried it..my problem is gpu overheating..while playing any game it will reach to 90 degree or more
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #26

    omg.

    Is it under warranty?
    You may have to get it replaced. Or get a cooler?

    Please read this quote from one of our bsod experts:

    usasma said:
    These are predominantly STOP 0x116 errors - and there's a limited number of possibilities there.
    More info at this link: BSOD Index

    The 3 most common causes for this are:
    - video driver issues
    - overheating
    - bad video card

    I would suggest:
    - downloading the appropriate ATI Driver - and only the driver, not the Catalyst Control Center. Pick option 2 in torrentg's link. FYI - I have seen issues occasionally with the CCC program.
    - uninstalling all the current ATI stuff from Control Panel...Programs...Uninstall a program
    - install the drivers that you downloaded

    Then, open up the case and ensure that the graphics card's fan is working, and that there's no dust/crud obstructing the airflow inside the case.

    If that does not fix the problems, then I'd suggest trying another video card. Since the computer is less than a year old, I'd expect that a defective video card would be covered under the manufacturer's warranty.
      My Computer


  7. Posts : 29
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #27

    ya when i run the dell diagnostics battery error came..not so sure about error code..btw my battery life is also gone..it lasts only for 10 mins
      My Computer


  8. Posts : 264
    Windows 7 Enterprise x64
       #28

    Hi,

    You can go ahead and replace the battery. However, if your system is under One year purchase window, share your system service tag in a private message only and I will get that replaced for you. Kindly do not share service tag in an open forum.

    You can even try running your system on AC Adaptor power only and check the system performance during that time. Ensure that battery is not installed in the system during this test.

    Let me know if your computer works fine on direct AC Adaptor power or not?
      My Computer


  9. Posts : 29
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #29

    i have tried without battery & still problem repeats..
    battery error code3600:0853
    i jus want to know what exactly the problem is?
    pl help me..its killing me
    whether it is software or hardware issue?
      My Computer


  10. Posts : 264
    Windows 7 Enterprise x64
       #30

    Hi imnsu,

    It's not a software issue. It seems like a CMOS battery failure. If possible, try replacing CMOS battery which could fix the issue.
      My Computer


 
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