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Windows 7: BSOD Stop:0x05

06 Sep 2012   #1

Windows 7 Home Premium 64bit
BSOD Stop:0x05

I am hoping that someone here can help. My husbands computer has been crashing a lot lately. I have done a clean install of Windows 7 Home Premium, but every time I try to install drivers, updates, or anything it crashes. I am unable to use windows update as well. I have gotten around this sometimes by putting files on a usb drive and transferring them that way, but it does not always work. Also, I have not had it crash once while in safe mode. I have a computer with the same specs so I have swapped out the ram, power supply, cpu, and the graphics card. I still get the same problems and errors even with those different parts in the computer. I updated to SP1 by putting it onto a jump drive and was able to install some things after that, but not much.
I have attached the .zip files and would really appreciate any help that I can get.
Thank You!!

My System SpecsSystem Spec
08 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit


Sorry to keep you waiting for a reply. Let me start of with a few questions. I've taken a look at your dumps but won't be able to say anything until I get a look on its history.
  1. What antivirus was installed on this computer before the clean install?
  2. What is the usage state when the computer crashes?
  3. Is this actually a laptop or a desktop?
  4. What is the age of the hardware?
  5. Whether a desktop or laptop, is it still under warranty?

Let me know these and then I'll see what we can do to troubleshoot the problems.
My System SpecsSystem Spec
08 Sep 2012   #3

Windows 7 Home Premium 64bit

Thanks for the reply. Avast was the antivirus installed. The computer crashed when trying to install programs, drivers or updates, and even when it is idle. It does not seem to crash in safe mode though. This is a desktop computer. It was build in February of this year. Yes, the parts are under warranty, but if I rma the motherboard and it's still a good part then I have to pay for it and they will just ship it back to me after testing. I used the software from seagate to test the hard drive. No errors on short or long test. I also tested the ram using one stick in each of the slots. Also used ram from a good computer with the same results.
In case it helps, here are the specs for the computer:
CPU: Intel i7-950
Motherboard: Gigabyte GA-X58-USB3
RAM: 12GB Kingston (3 x 4GB)
Hard Drive: Seagate Barracuda
Video Card: GeForce GTX 560
Power Supply: Antec 550 watt
My System SpecsSystem Spec

08 Sep 2012   #4

Microsoft Windows 7 Ultimate: x64 (SP1)

information   Information
Just a jump-in by a request

Posting your system specs into our Forum will give us a better sight of
how your system is put together. It's simply done.
§ Download Speccy
§ |User CP (top of the page)| |Edit System Spec|
§ COPY & PASTE section to section
§ Include Laptop, Desktop information
§ End with |Save Changes|
* What did you install just after doing the Clean Installation of Windows?
* Have you tried the so-called Vanilla Windows, by the means of not installing any additional needs (drivers, software)
* I've heard of people doing Clean Installs and installing Avast right after, that ends with BSOD issues.


Is your Avast paid by the chance of it? If you wish to keep it, try to uninstall it for a trial and see if the system will crash, return to Avast if the system keeps crashing. If it's however a free version, try uninstalling it using this tool.
Afterwards, enable Windows Firewall and install Microsoft Security Essentials.

Problem Device(s)

Problem devices can be found in your Device Manager. Search Device Manager in Start, and look for . Note that if the warning sign isn't there, select View on the top of the window, and end with Show hidden devices.

Universal Serial Bus (USB) Controller    PCI\VEN_1033&DEV_0194&SUBSYS_50071458&REV_04\4&115A8633&0&0010    The drivers for this device are not installed.
Possible fix| Go to Device Manager > Expand the USB list > Uninstall every driver (not device) and Reboot Windows.
Let Windows detect them and reinstall them.
  • What kind of USB Devices to you have attached to your hub?

Best Regards,
My System SpecsSystem Spec
08 Sep 2012   #5

Windows 7 Home Premium 64bit

Operating System
MS Windows 7 Home Premium 64-bit SP1
Intel Core i7 950 @ 3.07GHz 62 °C
Bloomfield 45nm Technology
12.0 GB Triple-Channel DDR3 @ 539MHz (7-7-7-20)
Gigabyte Technology Co., Ltd. X58-USB3 (Socket 1366) 32 °C
Acer X233H (1920x1080@60Hz)
2047MB GeForce GTX 560 (EVGA) 36 °C
Hard Drives
932GB Seagate ST31000528AS ATA Device (SATA) 30 °C
Optical Drives
HP DVD Writer 1270t ATA Device
Realtek High Definition Audio

As soon as I did the clean install of windows I tried to install the drivers for the motherboard. That was the first bsod. As far as vanilla windows...All I installed was the drivers for the LAN on the motherboard (done in safe mode was the only way it wouldn't blue screen), and it still bsod while the system was idle. No, I did not, and have not yet, reinstalled Avast. It was the free version though. The USB drivers are not installed because everytime I try I get the bsod. In safe mode they just won't install. I get an error message. The only USB device I have in right now is the mouse. I will try to delete the usb drivers and see what happens when I reboot.
My System SpecsSystem Spec
08 Sep 2012   #6

Windows 7 Home Premium 64bit

Still unable to get the drivers for usb. Just says that it can't find the drivers and to go to the manufacturers website.
My System SpecsSystem Spec
08 Sep 2012   #7

Microsoft Windows 7 Ultimate: x64 (SP1)

Good job. Personally, I'd do a reinstallation once more. You could of course try to fix that USB device first, but I wouldn't recommend downloading the motherboard extensions this time.

Follow the tutorial below, it'll tell you how to do this the perfect way. Skip the first part of step 19 for now.

(Clean Install Windows 7)

If you don't wish to reinstall Windows once more, just let me know. But keep in mind that it won't slow down the hardware and system, on the contrary it'll make it faster depending on how many things you had installed on your previously system.

Best Regards,
My System SpecsSystem Spec
08 Sep 2012   #8

Windows 7 Home Premium 64bit

I'll do a clean install tonight. It certainly isn't going to hurt anything. (: I'll let you know what happens.

Thank you so much for your help. I really appreciate it.
My System SpecsSystem Spec
08 Sep 2012   #9

Microsoft Windows 7 Ultimate: x64 (SP1)

You're very welcome. Your husband must appreciate your efforts.

Best Regards,
My System SpecsSystem Spec
09 Sep 2012   #10

Windows 7 Home Premium 64bit

He'd better appreciate my efforts. (: This has been insane. Computer is fixed though. I put the hard drive into a good computer with same hardware as the bad computer. It bsod so I formatted the hard drive and then reinstalled windows. For whatever reason it worked. I guess formatting before the clean install was what did it.

Thank you so much for your help. I really appreciate it.
My System SpecsSystem Spec

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