BSOD: random times, daily, ntoskrnl.exe and sometimes dxgmms1.sys


  1. Posts : 4
    Windows 7 64
       #1

    BSOD: random times, daily, ntoskrnl.exe and sometimes dxgmms1.sys


    Most of the time I get a BSOD with ntoskrnle.exe

    Updated video card drivers and motherboard drivers. Had an ATI graphics card, pulled it and removed drivers. Running only onboard Intel hd3000 to eliminate the graphics card.
    Same thing.
    Motherboard: Asus P8H67M Pro

    Any ideas to nail this one down?

    Last few minidumps attached.
    Last edited by crighton; 13 Sep 2012 at 23:39.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome

    All of the minidump files blame usbhub.sys, do you have usb hub. The bugcheck code is FE, which usually point to USB device driver. One generic way to solve issue with usb BSODs is to go to device manager, under usb list, click properties and uninstall everything, then restart your computer

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa80082fe060, fffff80000b9c3d8, fffffa80088016b0}
    
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : usbhub.sys
    
    Followup: MachineOwner
    Let us know if it helps
      My Computer


  3. Posts : 4
    Windows 7 64
    Thread Starter
       #3

    Tks, I have a monitor with two USB ports. I'm assuming that counts as a USB hub. I'll give what you said a shot. I updated the motherboard BIOS last night as I noticed they came out with a new version a couple days ago (a few months since the last release), so I'm going to wait a few days to see if that makes a difference. If not, I'll try your steps above. If that doesn't work, I'll remove the USB 'hub' physically from the back of the computer to rule it out as well.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Alright
    Keep us posted
      My Computer


  5. Posts : 4
    Windows 7 64
    Thread Starter
       #5

    Looks like BIOS update did it. Went from getting 1-3 BSOD's a day to none in 8 days so far. If it changes, I'll be posting again, but it looks stable now.

    For anyone else with this motherboard and same issue, I was on BIOS Version 3802, now on 3806 release Sept 4, 2012.

    It was in bios updated "2.Enhance compatibility with some USB devices." so koolkat you may have nailed it pointing to USB.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Glad you got it sorted.
    Thanks for sharing your results :)
      My Computer


  7. Posts : 4
    Windows 7 64
    Thread Starter
       #7

    Well the BSOD's came back. It only lasted about 1 week and a bit. I went down the USB route as koolkat suggested. Tried unplugging USB hub on monitor and USB printer to eliminate those as possibilities. No luck so far, still getting BSOD's. Any other Ideas?
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8
      My Computer


 

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