Help! ntoskrnl.exe+4b09cc BSOD when trying to run Counter Strike:GO

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  1. Posts : 22
    Home Premuim 64bit
       #1

    Help! ntoskrnl.exe+4b09cc BSOD when trying to run Counter Strike:GO


    Everytime I run a Valve game besides Portal 1, my computer restarts. Sometimes with a bluescreen but mostly just restarts. Can someone please help me? I have updated my windows 7 to SP1 and still doesn't help. ):
    ---------Info I get from BlueScreenView -----------
    090712-32963-01.dmp 07/09/2012 19:01:21
    0x00000124 00000000`00000000 fffffa80`0797d8f8 00000000`00000000 00000000`00000000
    ntoskrnl.exe
    ntoskrnl.exe+4b09cc NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17835 (win7sp1_gdr.120503-2030) x64 ntoskrnl.exe+4b09cc
    C:\Windows\Minidump\090712-32963-01.dmp 4 15 7601 262,144
    If you want me to upload the dmp files just ask!
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Yup. Attach them to your first post
      My Computer


  3. Posts : 22
    Home Premuim 64bit
    Thread Starter
       #3

    I just uploaded them
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Are you sure? I can't find them.
      My Computer


  5. Posts : 22
    Home Premuim 64bit
    Thread Starter
       #5

    I uploaded it but it said upload failed :P
    Heres a mediafire link: bsod dmps.rar
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Got them now

    BSOD Analyze

    BSOD Index | STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR | Usual causes: Hardware, Incompatibility, May be driver corruption

    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
     
    Loading Dump File [C:\Users\Yusra\Downloads\oscotto\090712-42089-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
    Machine Name:
    Kernel base = 0xfffff800`02013000 PsLoadedModuleList = 0xfffff800`02257670
    Debug session time: Fri Sep  7 23:39:37.309 2012 (UTC + 6:00)
    System Uptime: 0 days 0:00:12.386
    Loading Kernel Symbols
    .................................................
    Loading User Symbols
    Mini Kernel Dump does not contain unloaded driver list
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 124, {0, fffffa8007f8c038, 0, 0}
    Probably caused by : hardware
    Followup: MachineOwner
    ---------
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8007f8c038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    Debugging Details:
    ------------------
     
    BUGCHECK_STR:  0x124_AuthenticAMD
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    CURRENT_IRQL:  0
    STACK_TEXT:  
    fffff880`01fb85b0 fffff800`022d4ca9 : fffffa80`07f8c010 fffffa80`06a16b50 00000000`00000010 00000000`00000202 : nt!WheapCreateLiveTriageDump+0x6c
    fffff880`01fb8ad0 fffff800`021b5547 : fffffa80`07f8c010 fffff800`0222f2d8 fffffa80`06a16b50 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
    fffff880`01fb8b00 fffff800`0211c945 : fffff800`02290ae0 00000000`00000001 fffffa80`0799b820 fffffa80`06a16b50 : nt!WheapProcessWorkQueueItem+0x57
    fffff880`01fb8b40 fffff800`0209b841 : fffff880`01073e00 fffff800`0211c920 fffffa80`06a16b00 0009640f`00060f01 : nt!WheapWorkQueueWorkerRoutine+0x25
    fffff880`01fb8b70 fffff800`02328e6a : 0002d6ac`00000001 fffffa80`06a16b50 00000000`00000080 fffffa80`069e55f0 : nt!ExpWorkerThread+0x111
    fffff880`01fb8c00 fffff800`02082ec6 : fffff880`01ed0180 fffffa80`06a16b50 fffff880`01edafc0 00019e28`600b700c : nt!PspSystemThreadStartup+0x5a
    fffff880`01fb8c40 00000000`00000000 : fffff880`01fb9000 fffff880`01fb3000 fffff880`01fb8180 00000000`00000000 : nt!KxStartSystemThread+0x16
     
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: hardware
    IMAGE_NAME:  hardware
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    Followup: MachineOwner
    Please answer:
    1. What is the age of the hardware?
    2. Is anything overclocked?
    See this thread for the bugcheck you are getting Stop 0x124 - what it means and what to try

    This seems to somehow relate to your CPU/Processor. I'd suggest you to take a test with IntelBurnTest CPU - Stress Test Using IntelBurnTest then a hardware stress with Prime95 Hardware - Stress Test With Prime95

    You can use programs like Speccy to monitor the temps of your computer.
    Speccy - System Information - Free Download

    Take your time and post back once you've done these.
      My Computer


  7. Posts : 22
    Home Premuim 64bit
    Thread Starter
       #7

    If you want, here is where I bought my desktop: Play.com - Buy online at Play.com and read reviews. Free delivery to UK and Europe!
    And I dont think that it is overclocked
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Looks good, thanks
    Let me know the results of the tests
      My Computer


  9. Posts : 22
    Home Premuim 64bit
    Thread Starter
       #9

    Prime95 Results:

    Fri Sep 07 20:38:52 2012]
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 8K passed!
    [Fri Sep 07 20:54:33 2012]
    Self-test 10K passed!
    Self-test 10K passed!
    Self-test 10K passed!
    Self-test 10K passed!
    [Fri Sep 07 21:10:30 2012]
    Self-test 12K passed!
    Self-test 12K passed!
    Self-test 12K passed!
    Self-test 12K passed!
    [Fri Sep 07 21:25:43 2012]
    Self-test 14K passed!
    Self-test 14K passed!
    Self-test 14K passed!
    Self-test 14K passed!
    [Fri Sep 07 21:41:17 2012]
    Self-test 16K passed!
    Self-test 16K passed!
    Self-test 16K passed!
    Self-test 16K passed!
      My Computer


  10. Posts : 15,026
    Windows 10 Home 64Bit
       #10

    Looks good

    Lets try Driver verifier to rule out buggy drivers Driver Verifier - Enable and Disable

    Capt.Jack Sparrow said:
    Driver Verifier monitors kernel-mode drivers and graphics drivers to detect illegal function calls or actions that might corrupt the system. It can subject the drivers to a variety of stresses and tests to find improper behavior.

    Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.
      My Computer


 
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