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Windows 7: BSOD when running Netflix and other graphics, error 0x0000001E

07 Sep 2012   #1

Windows 7
BSOD when running Netflix and other graphics, error 0x0000001E

Just bought a new HP laptop about 3 months ago and continually get BSOD while running mostly graphic programs like Netflix and AutoCad, but recently also got it when just using Amazon to buy something. I've attached the system dump file.

My System SpecsSystem Spec
08 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit


BSOD Analyze

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )

Followup: MachineOwner

Usual causes:
Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS.

I need you to remove the following apps while we try to fix your computer problem.

  1. AutoCad may be the reason why you have BSOD. Uninstall it and see if your computer is stable and I would recommend that you contact the makers of the software.
    Start Menu\Programs\Autodesk    Public:Start Menu\Programs\Autodesk    Public
  2. Zone Alarm [& others] have been implicated in BSOD's.
    Start Menu\Programs\Check Point\ZoneAlarm    Public:Start Menu\Programs\Check Point\ZoneAlarm    Public
  3. Avira is known to cause blue screen crashes on some systems. The csrss.exe problem can be caused by hard disk errors, system corruption, viruses, or device drivers. Please replace it with MSE Microsoft Security Essentials - Free Antivirus for Windows
    Start Menu\Programs\Avira    Public:Start Menu\Programs\Avira    Public
  4. SFC /SCANNOW Command - System File Checker Run SFC Scannow following the tutorial. It will fix windows files which may be corrupt
That's all for now. Observe your computer and let us know if you get more bsods.
My System SpecsSystem Spec

 BSOD when running Netflix and other graphics, error 0x0000001E

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