Need help fixing a bsod issue

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  1. Posts : 35
    Windows 7 home premium 64bit sp1
       #1

    Need help fixing a bsod issue


    Hi peeps,
    My pc bsoded whilst I was playing a game.
    I don't know why, but could you please help me?
    I downloaded the SF bsoding tool and ran it, although I'm not exactly sure how it works
    The bsod said something about Bad Pool Header. This isn't the first time it's happened either.

    Help is much appreciated
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome

    I've seen 3 software installed in your computer which are known cause of blue screens

    Code:
    Start Menu\Programs\MSI Afterburner    bradscoolio-PC\bradscoolio:Start Menu\Programs\MSI Afterburner    bradscoolio-PC\bradscoolio
    Start Menu\Programs\DAEMON Tools Pro    Public:Start Menu\Programs\DAEMON Tools Pro    Public
    Start Menu\Programs\Kaspersky Internet Security 2012    Public:Start Menu\Programs\Kaspersky Internet Security 2012    Public
    The dumps do not give a probable cause but the bug check:
    STOP 0x00000019: BAD_POOL_HEADER, the usual cause: Device driver

    We'll leave kaspersky there but please uninstall daemon tools and msi after burner, they are known cause of bsods. Also revert to default clocks if any part of your computer is overclocked.

    Once uninstalled run the system file checker and reboot if it finds integrity violations.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {3, fffff880040c86b0, fffff880040c86b0, ff7ff880040c86b0}
    
    Unable to load image \SystemRoot\System32\win32k.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a53 )
    BSOD Index Usual causes: Device driver

    Now observe your computer and let us know if you get more crashes
    Last edited by koolkat77; 09 Sep 2012 at 05:05. Reason: Modification
      My Computer


  3. Posts : 35
    Windows 7 home premium 64bit sp1
    Thread Starter
       #3

    No registry violations found. not sure if that deserves a smiley or a frowny face
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Smile and see if your computer blue screens again.
    If it does, upload the dump like you did earlier.
      My Computer


  5. Posts : 35
    Windows 7 home premium 64bit sp1
    Thread Starter
       #5

    Will do thank you very much for your help!
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Nice to see you smile and I hope you have gone back to your factory clocks + uninstalled those tools.
      My Computer


  7. Posts : 35
    Windows 7 home premium 64bit sp1
    Thread Starter
       #7

    Unfortunately my pc did it again all my setting were stock & I got rid of the utilities. I can scan the dump file myself to find out if my suspicion is correct that I think it's a driver issue :P
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Hi
    Upload the latest dumps?
      My Computer


  9. Posts : 35
    Windows 7 home premium 64bit sp1
    Thread Starter
       #9

    I will if I can't handle it, but for now I know how to read analyze my dumps :) so I'll be able to sort it when I turn my pc on after school tomorrow. It's currently 11:24pm here & my computer is off, so I'll sort it tomorrow :)

    Ps: I'm actually quite surprised how simple it is to diagnose a bsod after doing 2 hours of research :P
      My Computer


  10. Posts : 15,026
    Windows 10 Home 64Bit
       #10

    bradscoolio said:
    I will if I can't handle it, but for now I know how to read analyze my dumps :) so I'll be able to sort it when I turn my pc on after school tomorrow. It's currently 11:24pm here & my computer is off, so I'll sort it tomorrow :)
    Alright, see you then.

    bradscoolio said:
    Ps: I'm actually quite surprised how simple it is to diagnose a bsod after doing 2 hours of research :P
    Once we know what to read it ain't that difficult
      My Computer


 
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