BSOD Error - Reason unknown


  1. Posts : 2
    Windows 7 Home Premium 64bit
       #1

    BSOD Error - Reason unknown


    Hi All,
    Its my new one week laptop. I got this Blue Screen Error and I am not sure of this and i am not a much of tech guy. So here i post the details as wanted in the previous threads. Please let me know the reason.



    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 18441

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF80002DFA1F9
    BCP3: FFFFF8800B3F1B10
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\090912-22464-01.dmp
    C:\Users\Vish\AppData\Local\Temp\WER-43383-0.sysdata.xml

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    I have upload the SF diagnostic tool's result as well. Please let me know the solution

    Thanks

    Vishwak
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Welcome aboard, Vishwak :)

    You are having a Bugcheck 3B, for which the probable causes are System service, Device driver, graphics driver, memory. (source: BSOD Index)
    But your crash dump is not indicating anything specifically
    Code:
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff80002dfa1f9, fffff8800b3f1b10, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt!ExAllocatePoolWithTag+119 )
    
    Followup: MachineOwner
    ---------
    In such a situation, it is the best to turn Driver Verifier on.
    Driver Verifier - Enable and Disable

    You need to update some drivers:
    Code:
    2: kd> lmvm igdkmd64
    start             end                 module name
    fffff880`102ac000 fffff880`110bcb00   igdkmd64   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Tue Mar 27 07:39:46 2012 (4F71216A)
        CheckSum:         00E15009
        ImageSize:        00E10B00
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    2: kd> lmvm intcdaud
    start             end                 module name
    fffff880`05cd5000 fffff880`05d2b000   IntcDAud   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\IntcDAud.sys
        Image name: IntcDAud.sys
        Timestamp:        Tue Dec 06 16:53:07 2011 (4EDDFB1B)
        CheckSum:         00057CF8
        ImageSize:        00056000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    2: kd> lmvm l1c62x64
    start             end                 module name
    fffff880`055d8000 fffff880`055f3000   L1C62x64   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\L1C62x64.sys
        Image name: L1C62x64.sys
        Timestamp:        Fri Dec 23 14:43:21 2011 (4EF44631)
        CheckSum:         00026843
        ImageSize:        0001B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    So update the following drivers:

    • Conexant SmartAudio HD
    • Intel(R) HD Graphics 4000
    • Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.20)

    I would suggest you to uninstall Advanced system care.
    Code:
    asctray.exe    c:\program files (x86)\iobit\advanced systemcare 5\asctray.exe    468    8    200    1380    9/9/2012 3:18 PM    5.0.0.211    1.57 MB (1,647,448 bytes)    2/9/2012 1:40 AM
    It's not of any help, but creates a huge lot of problems in Windows7.


    It seems that, despite of using Intel HD Graphics, you have nvidia display driver installed in your system.
    Code:
    nvlddmkm    nvlddmkm    c:\windows\system32\drivers\nvlddmkm.sys    Kernel Driver    No    Manual    Stopped    OK    Ignore    No    No
    If you dont use nvidia anymore, remove it.



    Report us back.
      My Computer


  3. Posts : 2
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Thank you Arc.
    I got the BSOD only once so far. i also have made the changes as told by you. Let me see if incase I get BSOD again will buy you again.

    Thanks once again !!
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    You are welcome. :)

    Inform us if you get any more crashes .
      My Computer


 

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