BSOD - getting BSOD error 0x0000003b a lot while idle or playing music

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  1. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #21

    STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION BSOD Index
    Usual causes: System service, Device driver, graphics driver, memory


    STOP 0x00000024: NTFS_FILE_SYSTEM BSOD Index

    Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure

    * To make sure your hard drive is good run
    Disk Check

    * Hard drive test both short and long with
    SeaTools for Windows

    SeaTools for DOS

    * System file checker for repairing any damaged files within windows
    SFC /SCANNOW Command - System File Checker
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  3. Craig Beverley
    Posts : 95
    Windows 10 Pro x64
    Thread Starter
       New #22

    thanks, but ive tried that seatools for windows and it doesnt pick up my actual HDD (any partition) it only picks up USB memory sticks or my phone while plugged in via USB, problem or am i doing something wrong?
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  4. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #23

    Yup
    Remove usb things, and follow the instructions rightly.
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  6. Craig Beverley
    Posts : 95
    Windows 10 Pro x64
    Thread Starter
       New #24

    yeah, erm, once again i've installed as stated and run from the desktop shortcut, taken all USB sticks out and still nothing, but upon asking for boot drive details, it gives me the details... any knowledge on this?
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  7. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #25

    Craig, I requested a friend (Senior BSOD analyst - Richard) to take a look at your thread., We'll hold this for now, can't go further till the ram stuff gets corrected as it might be the problem.
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  8. Craig Beverley
    Posts : 95
    Windows 10 Pro x64
    Thread Starter
       New #26

    Thats fine and thank you :) i'll be getting it tomorrow i hope
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  10. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #27

    No problem.
    Come back to the thread when you're ready.
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  11. Craig Beverley
    Posts : 95
    Windows 10 Pro x64
    Thread Starter
       New #28

    Right, so my friend kindly gave me 3 sticks of DDR3 RAM :) how kind. I have 2 photos of the memtest, i could only do 1 pass per test as i am going to be busy later, the files are attached, the first photo is of the single 2GB RAM, and the second is with an additional 2x1GB sticks in.
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  12. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #29

    Looks good.
    Will be waiting for the final results of 7 more passes. Take your time.

    PS. Nice monitor.
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  13. Craig Beverley
    Posts : 95
    Windows 10 Pro x64
    Thread Starter
       New #30

    i'll do an 8 pass tomorrow and give the results.

    P.S OI leave my monitor alone! :) it's been with me for about 8 years and hasn't died yet :)
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