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Windows 7: BSOD when installing (or uninstalling) AVG

10 Sep 2012   #1

Windows 7 Ultimate x64
BSOD when installing (or uninstalling) AVG

My computer had been shut down for a few days. When I came back and booted back up, I noticed that AVG was no longer running. I couldn't seem to get it to start, so I tried uninstalling it since I had the 2012 version anyway, so I could update to 2013 and hopefully fix the problem. Every time I try to uninstall, I get a BSOD. Every time I try to install the new version, I also get a BSOD.

I haven't installed anything new or added new hardware, so the only thing I can think of is the latest AVG update did something. The last new program I installed was Guild Wars 2, but that was weeks ago (with no issues). At first I thought maybe this was a virus, but it looks like this is a common issue? Files attached. Thanks for any help/assistance!

My System SpecsSystem Spec
10 Sep 2012   #2

Windows 8.1 Pro x64


So to be exact you cannot uninstall AVG? Or if I am reading it wrong install Microsoft Security Essentials - Free Antivirus for Windows.

Probably caused by : avgldx64.sys
The crash file is blaming AVG in fact to be the problem.

Please disable Driver Verifier for the time being: Driver Verifier - Enable and Disable

For now do this and post back results please.

My System SpecsSystem Spec

 BSOD when installing (or uninstalling) AVG

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