BSODs when scanning with malwarebytes

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  1. Posts : 101
    Windows 7 Home Premium x64
    Thread Starter
       #11

    I did it in safe mode, and for some reason i gain multiple bsods? So it didnt work. That is what the dump files say anyway, as i have more than one of them. I did it overnight so i don't exactly know what happened, but i attached the files.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #12

    Hello Robert.

    We need some more information other than the minidumps. Can you post it appropriately as stated in Blue Screen of Death (BSOD) Posting Instructions ?

    At the same time, what is the volume of RAM (physical memory) you are using? Answer it, and fill up your system specs.

    If you are using search index, please disable it for the time being.
      My Computer


  3. Posts : 101
    Windows 7 Home Premium x64
    Thread Starter
       #13

    Hey,

    I have 8 gb of ram, amd athlon II x4 640 Processor (3,0GHz), Ati radeon hd 5770 graphics card, windows 7 home premium 64-bit. Tell me if u want to know more.

    I also tried running MBAM with the search index disabled, but I still gain an BSOD.

    I have disabled search index currently, and attached the files you requested.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #14

    This time, you are getting Bugcheck 3B.

    Usual causes of the stop are System service, Device driver, graphics driver, memory.

    I am seeing those drivers are very old.


    Let us know the result.
      My Computer


  5. Posts : 101
    Windows 7 Home Premium x64
    Thread Starter
       #15

    I had no idea that i had those, but I don't know which of the choices I have to download, could u tell me where to find this? or which one to choose? because i have no idea what kind of device it is for.
      My Computer


  6. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #16

    If I may add a little something. I would make sure your anti virus is completely removed not just turned off. Then I would install MSE from Microsoft.
    Microsoft Security Essentials - Free Antivirus for Windows
    After updating MSE run a complete scan.
    The reason for this is three fold. One your computer has a active anti virus to protect your system. Two it will also check for infection. Three it will let ARC know if its your system or the anti virus or anti malware program causing your BSOD.
    Just a note. I have used Malwarebytes Anti Malware free and Pro with MSE active with out any problems. Now I will shut up and watch and learn.
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #17

    robertju1 said:
    I had no idea that i had those, but I don't know which of the choices I have to download, could u tell me where to find this? or which one to choose? because i have no idea what kind of device it is for.
    I specified the links beside the names of the drivers.

    But I cannot find the appropriate driver for you. It is you who is to do it.
      My Computer


  8. Posts : 101
    Windows 7 Home Premium x64
    Thread Starter
       #18

    I have been really searching, but I can't find what drivers to install. Is there any other way to do it? Or some way to find out which ones I have to download?

    And I already use MSE, I can scan with MSE without BSODs.
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #19

    Have you tried uninstalling and reinstalling malwarebytes?
      My Computer


  10. Posts : 101
    Windows 7 Home Premium x64
    Thread Starter
       #20

    Yes I have reinstalled it, and tried scanning in safe mode again, but still gain a bsod.
      My Computer


 
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