Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD while using Chrome and MS Office applications

13 Sep 2012   #1

Windows 7 Home Premium 32bit
BSOD while using Chrome and MS Office applications

I've attached the various diagnostic files. I went through this process a few weeks ago and the culprit was MagicISO, which was successfully uninstalled (at least I hope so) and I don't recall installing a new software. Windows did run an update, not sure if this would cause the BSOD.

Thanks in advance

My System SpecsSystem Spec
14 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hello diwoodward.

I have checked your latest dump, it indicates tcpip.sys as the cause.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800167e92d, fffff880071ea970, 0}

Probably caused by : tcpip.sys ( tcpip!IppFillUnicastAddressRw+1d )

Followup: MachineOwner
tcpip.sys is network related. As I am seeing, your Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller Driver is very old.
1: kd> lmvm yk62x64
start             end                 module name
fffff880`042ef000 fffff880`04354000   yk62x64    (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\yk62x64.sys
    Image name: yk62x64.sys
    Timestamp:        Mon Sep 28 13:49:31 2009 (4AC07193)
    CheckSum:         0006B55C
    ImageSize:        00065000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
So, upgrade the network driver:

1] download the network card driver from manufactuer's website.
2] Then reinstall the driver:
3] Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
4] Double click to expand "Network adaptors".
5] Right click your network card and click Uninstall.
6] Check "Delete driver software for this device" check box, click OK.
7] Restart the computer

If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.

Let us know the result.

Edit: Your ATI display driver is very old, too! You should update it.
My System SpecsSystem Spec

 BSOD while using Chrome and MS Office applications

Thread Tools

Similar help and support threads
Thread Forum
Office 2013 - All office applications have sizing and title bar issues
Hi OS: Windows 8.1 Office Version: Professional Plus 2013 Every office application I open seems to have a classic unthemed title bar and not maximise correctly. When opening an office application a number of things happen: The application opens behind any open windows The application...
Microsoft Office
BSOD while using chrome/Microsoft Office
In the last couple of weeks, I have been getting BSOD while using chrome or Microsoft Office 2013 I have attached the zip file as requested thanks!
BSOD Help and Support
BSOD occurring randomly, often while Chrome/MS Office in use.
Hi there. I've recently been getting the famed BSOD, and I'm noticing that it occurs at very random times. I use Microsoft office(excel in particular) quite extensively and almost always have Google docs (spreadsheets), Youtube, Facebook and Gmail open in my Chrome browser, although I'm not sure...
BSOD Help and Support
BSOD random (Chrome , Adobe softwares , Microsoft office , COD bo2)
hey there.. so for the last 9 months my computer is literally making me suffer with these multiple almost daily BSODs , first i thought it was my GPU causing the problem but after i updated all the drivers including the GPU nothing changed . and the same error message keep showing up . the...
BSOD Help and Support
BSOD while running chrome, zotero, microsoft office...
Hi! I have a Toshiba R700 PT31OA-05NO1. Other details are: OS Version: 6_1_7601 Service Pack: 1_0 I am not noticing a pattern to when the BSOD occurs: it seems to happen when I am running several programs and once, but also when I am not. I sometimes use deluge torrent software,...
BSOD Help and Support
Relax, Office 14 client applications will not have ads
Some folks are up in arms over what Microsoft Business Division Chief Stephen Elop said today during a presentation to analysts at the Morgan Stanley Technology conference: "There will be ad-based revenue streams. There's an opportunity to draw those pirate customers into the revenue stream. We...

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:40.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App