driver power state failure


  1. Posts : 9
    Windows 7 Enterprise x64
       #1

    driver power state failure


    I have a user whose laptop has been acting up, crashing, freezing, etc. randomly, she was only using word.

    Her BSOD happened after awaking from sleep. Error message was "driver power state failure" stop: 0x0000009f (or however many zeros!). She had to pull the battery to get the laptop to restart.

    I've attached the SF zip file - any help appreciated!

    Thanks
    erin
      My Computer


  2. Posts : 1,870
    MS Windows 7 Professional 64-bit SP1
       #2

    Probably caused by : nusb3xhc.sys NEC Electronics USB 3.0 Host Controller Driver: Support/Design | Renesas Electronics

    Update Driver: RENESAS/NEC Drivers & Firmwares
      My Computer


  3. Posts : 9
    Windows 7 Enterprise x64
    Thread Starter
       #3

    Thank you! I have uninstalled that and we'll see how it goes.
      My Computer


  4. Posts : 1,870
    MS Windows 7 Professional 64-bit SP1
       #4

    No Problem, either way report back

    Thanks
      My Computer


 

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