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Windows 7: BSOD playing Guild Wars 2 and Dota 2

05 Oct 2012   #21
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit

I'm seeing what looks to be single bit drops in CPU registers, which is conducive of CPU failure.

If you are overclocking, stop. Reset to factory defaults, and then try again. If it's still unstable, check temps using something like HwInfo. Your best option is to log sensor readings by checking "Sensors only" at startup and starting a log, then running a game till it crashes. Two logs will be sufficient, and three would be optimal. These will provide us both voltage and temp readouts.

I do find it odd that we have it always occurring with the graphics driver involved. The driver itself isn't that old (July 27) but I still recommend you update it to whatever's available.

Do you have any spare graphics card or perhaps onboard graphics? Try switching to something else and pulling out your current graphics card to see if we're dealing with a bad graphics card. If things stabilize, then naturally the card itself is bad. There's also the potential that your PSU just isn't up to snuff and is suffering under the load of the graphics card you have currently installed. Either the PSU itself has too poor of wattage output (remember, output degrades with age!) or it has flaws in it that only seem to manifest when under higher load.


CONTEXT:  fffff880031bc820 -- (.cxr 0xfffff880031bc820)
rax=0000000000000030 rbx=0000000000000ff4 rcx=fffff8800d757210
rdx=fdfff80002dff400 rsi=0000000000000000 rdi=0000000000000001
rip=fffff80002c601f8 rsp=fffff880031bd200 rbp=0000000000000005
 r8=fffff80002e28400  r9=0000000000000000 r10=0000000000000000
r11=0000fffffffff000 r12=fffff880031bd2d0 r13=000000000001fe90
r14=fffff880031bd840 r15=0000000000000000
iopl=0         nv up ei ng nz na po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010287
fffff800`02c601f8 0fb742c0        movzx   eax,word ptr [rdx-40h] ds:002b:fdfff800`02dff3c0=????
Resetting default scope


3: kd> !niemiro.rawstack
dps fffff880031bc000 fffff880031bdda8
fffff880`031bc000  00000000`0000007e
fffff880`031bc008  ffffffff`c0000005
fffff880`031bc010  fffff800`02c601f8 nt!ExpGetLookasideInformation+0x8c
fffff880`031bc018  fffff880`031bcfc8
fffff880`031bc020  fffff880`031bc820
fffff880`031bc028  00806ffd`008070fe
fffff880`031bc030  00806ffe`00806ffd
fffff880`031bc038  fffff800`02fb00dd nt! ?? ::NNGAKEGL::`string'+0x227d
fffff880`031bc040  007f7fff`007f7fff


fffff880`031bcca8  fffffa80`036e9b11
fffff880`031bccb0  00000000`00060000
fffff880`031bccb8  fffff800`02cb2ab5 nt!RtlGetExtendedContextLength+0x19
fffff880`031bccc0  d4900000`1d140963
fffff880`031bccc8  fffff880`072dffa4Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
fffff880`031bccd0  00000000`00000000
fffff880`031bccd8  00000000`00000000
fffff880`031bcce0  00000000`00000000
fffff880`031bcce8  00000000`00000000
fffff880`031bccf0  000004e8`fffffb30
fffff880`031bccf8  000004d0`fffffb30


3: kd> lmvm atikmdag
start             end                 module name
fffff880`07229000 fffff880`07c4a000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Jul 27 21:48:09 2012 (501344D9)
    CheckSum:         009DA146
    ImageSize:        00A21000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

My System SpecsSystem Spec
06 Oct 2012   #22

Windows 7 Professional 64 Bit

Hi there,

I ran the FurMark Burn In stress test for 30mins with a max temp of 91 C, averaging at around 86 C most of the time. It ran smoothly and didnt BSOD or crash.

I also recently did a format of my computer so i dont have much startup programs, i also uninstalled Daemon tools already.

I noticed my computer crashes whenever i play any game, i can leave it there idling in the menu and after a while it will crash. This happens to every single game i play, its either the game crashing or worse my computer BSOD.

I also never touched the cpu settings, it is stock and hasnt been touched, i have never overclocked it. My cpu is also really stable in temperature, averaging at around 38 C.

And i also updated the realtek drivers but the crashes are still happening.

And also, my computer does not crash/BSOD when im not playing games. Also the only applications that crash are games. Nothing else. It freezes and stops responding, and this only happens to games.
My System SpecsSystem Spec
08 Oct 2012   #23
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit

91C is reaaaally pushing it in terms of temperature, even for a graphics card. It shouldn't come close to that high. I recommend you clean the cooler for the card or get a 3rd party cooler for it, or try and improve the airflow of your case.

You said you never overclocked the CPU but what about the GPU? Do you have any programs installed that are designed to overclock your GPU? Do you have your memory OCed? Any of these can cause the problem.

Is there any update for your graphics drivers? Realtek drivers don't appear responsible here.

Run the Hwinfo logs and provide them to us (remember to crash the system during a log run). Also try and perform the other recommendations I gave, as they'll help us isolate if it's the graphics card (probably is).
My System SpecsSystem Spec


 BSOD playing Guild Wars 2 and Dota 2

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