BSOD Randomly on a new PC Windows 7 pro 64-bit

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  1. Posts : 7
    Microsoft Windows 7 Professional 64-bit SP1
       #1

    BSOD Randomly on a new PC Windows 7 pro 64-bit


    I am also getting this error repeatedly but at different times. This is a brand new computer with hardly anything loaded as yet except for the drivers supplied with motherboards and graphics cards etc.
    Please can someone assist, it would be very much appreciated.
      My Computer


  2. Posts : 614
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #2

    Ok well software concerns
    1. aswTdi.SYS : avast! TDI Filter Driver
    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.16384 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Skyler\AppData\Local\Temp\Rar$DIa0.597\091512-20872-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
    Machine Name:
    Kernel base = 0xfffff800`03258000 PsLoadedModuleList = 0xfffff800`0349c670
    Debug session time: Sat Sep 15 11:01:29.874 2012 (UTC - 5:00)
    System Uptime: 0 days 0:00:36.733
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............................
    Loading User Symbols
    Loading unloaded module list
    ...
    *** WARNING: Unable to verify timestamp for aswTdi.SYS
    *** ERROR: Module load completed but symbols could not be loaded for aswTdi.SYS
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff880017ebc3a, fffff8800357dd78, fffff8800357d5d0}
    
    Probably caused by : aswTdi.SYS ( aswTdi+4c3a )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff880017ebc3a, The address that the exception occurred at
    Arg3: fffff8800357dd78, Exception Record Address
    Arg4: fffff8800357d5d0, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    aswTdi+4c3a
    fffff880`017ebc3a 48394b18        cmp     qword ptr [rbx+18h],rcx
    
    EXCEPTION_RECORD:  fffff8800357dd78 -- (.exr 0xfffff8800357dd78)
    ExceptionAddress: fffff880017ebc3a (aswTdi+0x0000000000004c3a)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    
    CONTEXT:  fffff8800357d5d0 -- (.cxr 0xfffff8800357d5d0)
    rax=0000000000000000 rbx=fffdfa800ce4b970 rcx=fffffa800d5db190
    rdx=fffff880017f1ac0 rsi=fffffa800a868f20 rdi=fffffa800c998c38
    rip=fffff880017ebc3a rsp=fffff8800357dfb0 rbp=0000000000000001
     r8=fffffa800a868f20  r9=0000000000000000 r10=fffffa8006a4bc90
    r11=fffff8800357e0d8 r12=fffffa800cb61100 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000002
    iopl=0         nv up ei ng nz na pe cy
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010283
    aswTdi+0x4c3a:
    fffff880`017ebc3a 48394b18        cmp     qword ptr [rbx+18h],rcx ds:002b:fffdfa80`0ce4b988=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  ffffffffffffffff
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003506100
    GetUlongFromAddress: unable to read from fffff800035061c0
     ffffffffffffffff 
    
    FOLLOWUP_IP: 
    aswTdi+4c3a
    fffff880`017ebc3a 48394b18        cmp     qword ptr [rbx+18h],rcx
    
    BUGCHECK_STR:  0x7E
    
    LAST_CONTROL_TRANSFER:  from fffffa800a868f20 to fffff880017ebc3a
    
    STACK_TEXT:  
    fffff880`0357dfb0 fffffa80`0a868f20 : 00000000`00000000 fffffa80`0c998c38 fffffa80`0c998bf3 00000000`00003580 : aswTdi+0x4c3a
    fffff880`0357dfb8 00000000`00000000 : fffffa80`0c998c38 fffffa80`0c998bf3 00000000`00003580 fffffa80`0d5db190 : 0xfffffa80`0a868f20
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  aswTdi+4c3a
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: aswTdi
    
    IMAGE_NAME:  aswTdi.SYS
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  50334f3d
    
    STACK_COMMAND:  .cxr 0xfffff8800357d5d0 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_aswTdi+4c3a
    
    BUCKET_ID:  X64_0x7E_aswTdi+4c3a
    
    Followup: MachineOwner
    ---------
    I would try uninstalling avast for now, just until we rule a few things out. I suggest using MSE as your antivirus. it can be downloaded here : Microsoft Security Essentials - Free Antivirus for Windows

    2. The rest are not conclusive or beneficial really. They all point to windows drivers which have a very very very very very small chance of being the problem. Check the seating on the graphic card, just to be sure.

    Also run this and upload the latest dump file you recieve : Driver verifier: Driver Verifier - Enable and Disable
      My Computer


  3. Posts : 7
    Microsoft Windows 7 Professional 64-bit SP1
    Thread Starter
       #3

    Thank you for the reply
    I am trying that now.
      My Computer


  4. Posts : 7
    Microsoft Windows 7 Professional 64-bit SP1
    Thread Starter
       #4

    Here is todays dump. It crashed once in the early hours of today and again this morning. I am going to pick up some extra memory modules today to rule out bad memory.
    Any help would be appreciated.
      My Computer


  5. Posts : 614
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #5

    Ok well the previous one before the last one is MBfilt64.sys : Realtek HiDefinition Audio driver (file labelled as Creative Audio Driver)
    For this make sure you have the right drivers from the asrock site, etc. If you do then download the correct ones for the realtek hidef audio driver here : Realtek
    The latest one was iaStor.sys : Intel Storage drivers
    For this one, check the asrock site one last time and make sure you have the right drivers, if you do then use this : http://downloadcenter.intel.com/Default.aspx
    *will need java to run*
    Also to top this, i would like you to open "device manager" and screenshot or note any that have a yellow mark next to them.
      My Computer


  6. Posts : 7
    Microsoft Windows 7 Professional 64-bit SP1
    Thread Starter
       #6

    So yesterday when I opened the case to insert new RAM, I saw that your first intuition was correct and the video card EVGA GTX550Ti was not seated properly, so I corrected this without changing anything. The computer started ok and ran well all day, However when I came in this AM, Blue Screen again. I made the dump and changed the RAM which did not help as it just gave another series of bluescreens again. I could only boot to safe mode and in safemode I created another dump, so the event files (2) are from that safe mode dump.
    I will go ahead and update every driver I can find, but it seems the error is different every time. After safe mode it started ok again.
      My Computer


  7. Posts : 614
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #7

    Aha we got something new this time. In 1 of them the audio driver was blamed again. two of them contain literally nothing, and were probably corrupted. Another blames ISCTD64.sys : Intel Smart Connect Technology Driver
    Now when put together one of the original ones was :
    iaStor.sys : Intel Storage drivers
    The new one is
    ISCTD64.sys : Intel Smart Connect Technology Driver :
    Seems to be an intel problem. Now one thing on the latest one (driver right above this), when looking at the driver reference table it says this is not on the site and to check with the oem. So again double check them drivers and if you have all the right ones try using this :
    Update intel drivers: Intel® Driver Update Utility
      My Computer


  8. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #8

    Isnyman,

    Please visit this website:
    ASRock > Z77 Pro3

    There you will find the latest drivers which are SPECIFICALLY for your motherboard.

    Take close note that the VIDEO driver was updated recently, 7 July of this year.
      My Computer


  9. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #9

    Lysnman,
    To save me and passerbys who just might have an idea for you,
    then:
    Help us to Help You.

    Completely and fully fill in your system specs and here is how:
    Update your SevenForums System Specs
    User CP (located on the top menu bar) |
    Your Profile | Edit System Spec
    (left-hand column)

    To gather info, use Speccy (my favorite) or SIW or System Info

    In the System Manufacturer Block, enter:
    Ø Manufacturer and Model OR Custom build.
    Ø ADD the word laptop, desktop, netbook or tablet.
    For example:
    Toshiba Satellite L305D notebook.

    Provide full windows version info, for example:
    MS Windows 7 Ultimate SP1 64-bit

    Use the “Other Info” block for Optical Reader,
    Mouse, touchpad, wifi adapter, speakers, monitor, etc

    Scroll down and click on SAVE CHANGES.

    With Speccy, you can select with your mouse/touchpad info from the display
    and paste that info into your specs.

    SIW is a marvelous program, but the free version does not offer
    this capability.
    =====================================

    In case, your wondering I would like to check on a couple of your system components and those filled in specs will do the job for me.
      My Computer


  10. Posts : 7
    Microsoft Windows 7 Professional 64-bit SP1
    Thread Starter
       #10

    Thanks
    I have updated the Profile specs. I have also updated all the drivers I could find.
    It is running mnuch better but still there is a driver crashing when it is stressed by the driver verifier.
    I have attached the dump from this morning.
    Thanks again for your help.
      My Computer


 
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