"has stopped working" on starting apps ;can't install SF Diagnost Tool

karlsnooks · 17 Sep 2012

Care and Feeding of MGADiag tool

Credits: This is based upon information from NoelDP

To properly analyse and solve problems with Activation and Validation,
we need to see a full copy of the report produced by the MGADiag tool.

Download and save to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

After saving, run the downloaded tool.

Click on the Continue button, which will produce the report.

To copy the report to your response:
Click on the Copy button in the tool (ignore any error messages),

Enclose your response in a CODE block.
Paste (using either right-click/Paste, or Ctrl+V ) into your response.

State the Version and Edition of Windows quoted on your COA sticker
which is located on the case of your machine or
inside the battery compartment.

Do NOT quote the Key on the sticker!

COA -- Where and what is it.

kaninesPL · 17 Sep 2012

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-FTM8G
Windows Product Key Hash: lRk8+ZmC3XuBVR33I5NDKrfw99s=
Windows Product ID: 55041-147-4376852-86639
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {E3F6A5E0-AFCC-4127-B3CE-CF44737AE0A5}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Kamili5\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E3F6A5E0-AFCC-4127-B3CE-CF44737AE0A5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-147-4376852-86639</PID><PIDType>6</PIDType><SID>S-1-5-21-1275332894-3296690678-1515697717</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.90</Version><SMBIOSVersion major="2" minor="6"/><Date>20110502000000.000000+000</Date></BIOS><HWID>ACD33907018400FE</HWID><UserLCID>0015</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central European Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-147-437685-03-1045-7600.0000-2812011
Installation ID: 002852411172205482189786417502638871280223859455716140
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FTM8G
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2012-09-17 22:06:57

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:6:2012 20:15
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIABAABAAEAAAADAAAAAQABAAEAln0mURYOdxZiNErd2gE4oXJyesuCTK7gqWKQ0y5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			AMICPU		PROC
  AAFT			ALASKA		OEMAAFT

I don' think I have any COA. I didn't buy a PC with Windows preinstalled. I have only activated product key.

NoelDP · 17 Sep 2012

This is an MAK Volume License - from where did you acquire it?
Such licenses are usually Upgrades only, unless supplied through limited outlets or direct from MS.
If you bought it Retail (i.e. from an ordinary store or an individual), then it's a counterfeit.

kaninesPL · 18 Sep 2012

I got it from my university for IT students.

NoelDP · 18 Sep 2012

In that case, it's fine :)

karlsnooks · 18 Sep 2012

kanines,

Clean Reinstall - Factory OEM Windows 7

Title is misleading in your case.

The content is correct for your case.

kaninesPL · 18 Sep 2012

Will I lose my current activated product key? Or I will be able to activate it again after clean install without any problems?

karlsnooks · 18 Sep 2012

covered in the tutorial, but:

Here are three tools which will show your current Product Key:
1. SPECCY
2. SIW
3. BELARC SECURITY ADVISOR

links to 1. and 2. in my signature.

Link to Belarc Security Advisor:
Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer. Software license management, IT asset management, cyber security audits, and more.

Here's' a powershell script which will show you your product key:

Script:


# ************************************************************
# Places your PRODUCTKEY.TXT (your Product License Key) on your Desktop
#
# Source is PowerShell.com > PowerTips > Gettting Windows Product Key
# For those interested in learning PowerShell this is an excellent site.
# See their 'Mastering PowerShell' for a thorough presentation.
# ************************************************************

function Get-ProductKey {    
    $map="BCDFGHJKMPQRTVWXY2346789" 
    $value = (get-itemproperty "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion").digitalproductid[0x34..0x42]  
    $ProductKey = ""  
    for ($i = 24; $i -ge 0; $i--) { 
      $r = 0 
      for ($j = 14; $j -ge 0; $j--) { 
        $r = ($r * 256) -bxor $value[$j] 
        $value[$j] = [math]::Floor([double]($r/24)) 
        $r = $r % 24 
      } 
      $ProductKey = $map[$r] + $ProductKey 
      if (($i % 5) -eq 0 -and $i -ne 0) { 
        $ProductKey = "-" + $ProductKey 
      } 
    } 
    $ProductKey
} 

Get-ProductKey > $env:userprofile\Desktop\ProductKey.TXT

EXIT
EXIT

# ************************************************************

Here is how to run a powershell script:

# **********************INSTRUCTIONS**************************
# STEP 1 ** RUN POWERSHELL AS ADMINISTRATOR ******************
# ************************************************************
#
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" |
# Click on the YES button (if such appears)
#
# WIN key = key with Microsoft log on top
#
# for the guru:
# WIN | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 ** COPY AND PASTE ***********************************
# ************************************************************
#
# COPY the script using CTRL+C,
# COPY every line of script down thru both EXIT statements
#
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
#
# Start copying with first script line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# STEP 3 ** SCRIPT OUTPUT & SCRIPT PURPOSE *******************
# ************************************************************
# --The script output and purpose is given at the very front of the script
#
# --The script output and purpose is given at the very front of the script
#
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--The system can not find the path specified
# you may need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
#---enter SET-EXECUTIONPOLICY -EXECUTIONPOLICY REMOTESIGNED
# ************************************************************

kaninesPL · 18 Sep 2012

I know my current Product key. I'm asking if I'll be able to use it again to activate windows after perform clean reinstall. I'm afraid that there will be a message that this key was already used and I will not be able to activate windows.

karlsnooks · 18 Sep 2012

Activate Windows 7 by Phone