Hello again, sure you could try that way.
Whats the model and bran of your printer? You might want to go and check for a driver update from the manufacturers website. Install and see if that fixes the issue. I have called for more help. Lets see what we can do.
Sorry but I'll try my best
did you go to the printer's web page for the Driver? If not do so, Windows Update usually has one older.
Well it would be nice to have more info on the printer. What I would do if it was my computer is remove all HP Photosmart drivers and photo/print programs. Reboot with the printer hooked up and let Windows find the needed drivers. They might be a little old but they have been tested by Microsoft to work. Then I would check Windows 7 Updates and see if Microsoft has any updates for your printer. I had to do this method with two Kodak printers. Their programs and drivers were nothing but muck. Windows 7 has gobs of drivers built in that are tested.
Hi, sorry for taking so long to reply.
The printer is an HP Photosmart 5510 e-All-in-One
Product No. CQ176B
Model No. B111a
I may just have fixed it, only some time will tell.
What I did was to uninstall everything I could find in Programs and Features related to HP.
Deleted the printer in Devices and Printers, and uninstalled every driver I could find in Device Manager related to the printer. I then rebooted and connected the printer but windows didn't try and install anything for it. So I ran the HP basic drivers software to install the printer, and when it was installing the drivers, I clicked on the pop up box and clicked on the 'skip searching online' It installed and I have done a scan, and printed a few things and it didn't BSOD.
Only thing I have noticed is I now have an unidentified device in Device Manager, but I can't find out what it is. But it doesn't seem to have stopped anything from working, so I'm trying not to worry about it.
I will let you know in a few days if it is still working.
Thanks for the help.
Nice to hear. Thanks for the update. Do come back to this thread if you have problems.
Thanks Gary, Layback & Karl for your input to this thread.
OK so I have had no further BSOD's so I believe this problem to be solved.
Thanks to Koolkat77 and friends for helping me through this.
Very good news!
The unidentified device may be a card reader on the printer if it has one. IT could also be another connection for it which you aren't using, like a parallel or COM port.
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