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Windows 7: Help with random freezes and BSOD.

22 Sep 2012   #1

Microsoft Windows 7 Home Premium 64-bit SP1
Help with random freezes and BSOD.

Hello, as I'm having problems with my computer again after having the manufacturer replace the RAM and sound card a few months back, I decided to request for help using this forum. At times, the computer just randomly freezes on startup or during operations. I suspect its a hardware error probably the sound card again but since it was replaced a month ago I find it hard to believe. Also, the event viewer keeps showing a WHEA-Loggger warning event ID 17 as well as errors for service control manager event ID 7000 and 7001. Additionally, the sound randomly shuts down and produces a constant static noise until I perform a restart and tends to get distorted at times. Thanks in advance for your time and help.

My System SpecsSystem Spec
22 Sep 2012   #2

MS Windows 7 Ultimate SP1 64-bit

Welcome to SevenForums.

Help us to help you by:
Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec
(left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Ř Manufacturer and Model OR Custom build.
Ř ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

With Speccy, you can select with your mouse/touchpad info from the display
and paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.

After completion of the above, then:
Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download


CCleaner | Tools
icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button


CCleaner | Tools
icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button


CCleaner | Tools
icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button

UPLOAD, as an attachment, the startup.txt file
UPLOAD, as an attachment, the Scheduled Tasks.txt file
UPLOAD, as an attachment, the install.txt file.

Post a File or Screenshot in Seven Forums
My System SpecsSystem Spec
22 Sep 2012   #3

Microsoft Windows 7 Home Premium 64-bit SP1

Okay done.
My System SpecsSystem Spec

22 Sep 2012   #4

MS Windows 7 Ultimate SP1 64-bit

Uncheck ALL except for:
IntelliPoint    Microsoft Corporation    "c:\Program Files\Microsoft IntelliPoint\ipoint.exe" 

You have just told Win 7 to not run unchecked programs at start up time.

You have not disabled the programs. They will be run when needed.

WIN = key with the Microsoft logo on top

After the REBOOT, then:

Use DISABLE button to disable ALL except for:
CCleanerSkipUAC    Piriform Ltd    "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0
Close CCleaner.


You have not disabled any programs. You have disabled the scheduled running.
Later, after your system is running smoothly, you may reenable desired programs.


After the REBOOT, then

Advanced SystemCare 5    IObit    28/8/2012    84.5 MB    5.4.0
AhnLab Online Security    AhnLab
Inc    23/1/2011        
Dell DataSafe Local Backup    Dell    18
/11/2010        9.4.47
Dell DataSafe Local Backup 
Support Software    Dell    18/11/2010        
Dell Support Center    PC
-DoctorInc.    12/9/2012    128 MB    3.2.6032.55
(TM6 Update 29 (64-bit)    Oracle    8/12/2011    91.6 MB    6.0.290
(TM6 Update 33    Oracle    10/7/2012    95.6 MB    6.0.330
McAfee SecurityCenter    McAfee
Inc.    17/6/2012        11.0.678
uTorrentControl2 Toolbar    uTorrentControl2    23
µTorrent        23
/6/2012        3.1.3
星空のメモリア-Wish upon a shooting star-    CROSSNET    6/5/2012    3.60 GB    1.00.0000
神採りアルケミーマイスター    Eushully    1/7/2012    4.09 GB    2.00.0019
神採りアルケミーマイスター Append01    Eushully    11/7/2012    212 MB    1.00.0004
神採りアルケミーマイスター Append02    Eushully    11/7/2012    40.4 MB    1.00.0003
神採りアルケミーマイスター Ver2.00 Update    Eushully    11/7/2012    120 MB    2.00.0019 


I can hear you screaming now. Just trust me on these.

Uninstall all of those.

Your java is old. When you need java, then you will be sent to the oracle site to get the latest version.

You have hacked or otherwise questionable software. I recommend uninstalling such.

After your system is running again, then reinstall as you desire. Just make a system repair point before you do so that you have a chance of recovering.


Install MSE, Microsoft Security Essentials immediately.
Link to MSE is in my signature.


There are signs of one or more P2P (Peer to Peer) File Sharing Programs on your computer.
As long as you are using any form of P2P networking to download files, you can anticipate malware infestations.

References citing the risk of using P2P programs:

Malware: Help prevent the Infection
Perils of P2P File Sharing
How to Prevent the Online Invasion of Spyware and Adware
The Hidden Security Risks of P2P Traffic

I strongly recommend that you uninstall:


Since you have been using p2p software, then after you have finished with ALL of the above items, then:

Windows Defender Offline
· performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.
· is a free standalone, bootable malware and virus remover from Microsoft.

Download Windows Defender Offline (about 785 kB)
You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.

· Requires an Internet Connection.
· Insert 512 mB or larger USB stick into a usb port.
· Run the downloaded program--mssstool64.exe or mssstool32.exe
· NEXT button
· Choose the option On a USB flash drive that is not password protected
· NEXT button
· NEXT button
The install program will:
· format the usb stick using the NTFS format.
· download less than 230 mB.
· name the USB stick WDO_Media32 or WDO_Media64
· use less than 300 mB.

How to UPDATE the Windows Defender Offline USB stick:
· reinsert the usb stick
· run the installation program, mssstool64.exe or mssstool32.exe, again.
· the update will download less than 65 mB.

Since the malware database is sometimes updated several times in a day, always update before running.

Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.
My System SpecsSystem Spec
22 Sep 2012   #5

Microsoft Windows 7 Home Premium 64-bit SP1

Okay, did as per your instructions. Going to run the scan soon. Thanks a lot for your help. I froze twice booting this computer up just now.
My System SpecsSystem Spec

 Help with random freezes and BSOD.

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