BSOD Error Code 0x0000003B Random Timing

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  1. Posts : 9
    Windows 7 Home Premium x86
       #1

    BSOD Error Code 0x0000003B Random Timing


    i have been getting random bluescreens all with error code 3B. ther has been no pattern. I have also uploaded here the SF diagnostic tool results. can someone help?
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome

    If you are overclocking any hardware, STOP. Reset any changed values back to default.

    Most of your Bug Checks are 3B, its usual causes are: System service, Device driver, graphics driver,
    memory STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION

    One of your Bug Check is 50, its usual causes: Defective hardware (particularly memory - but not just RAM),
    Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS.
    STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA

    None of the dumps tell us the probable cause.

    Suggestions:
    Code:
    Start Menu\Programs\avast! Free Antivirus	Public:Start Menu\Programs\avast! Free Antivirus	Public
    * Uninstall Avast! antivirus for now and keep MSE. Run a full scan if possible after its updated.
    Microsoft Security Essentials - Free Antivirus for Windows

    * To make sure your hard drive is good run:
    Disk Check

    * Run the system file checker to repair any damaged files within windows:
    SFC /SCANNOW Command - System File Checker

    * Hard drive test both short and long with:
    SeaTools for Windows

    * Test the RAM with memtest86+ for 8 passes on each stick on each slot. Preferably overnight:
    RAM - Test with Memtest86+

    One of your dump shows rockusb.sys causing BSoD.
    Rockusb.sys driver | What is Rockusb.sys file?

    Check for an update on its driver. If there's none, suggest you uninstall it.

    Let us know the results.
      My Computer


  3. Posts : 9
    Windows 7 Home Premium x86
    Thread Starter
       #3

    rockusb.sys is my mp3 player. which i bought after all the bsod's started to happen. Also i did memtest the night before and i came up with no errors.
    Last edited by Dantheman244; 23 Sep 2012 at 01:07. Reason: extra info
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Okay, check for a driver update. Its current drivers are of year 2009.
    For how many passes?
      My Computer


  5. Posts : 9
    Windows 7 Home Premium x86
    Thread Starter
       #5

    on memtest i did 8 passes
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    OK
    We'll leave memtest for now.

    Do the other steps and let us know the results
      My Computer


  7. Posts : 9
    Windows 7 Home Premium x86
    Thread Starter
       #7

    disk check and system file checker came up clean.
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Alright
    Did you uninstall Avast and install MSE?
      My Computer


  9. Posts : 9
    Windows 7 Home Premium x86
    Thread Starter
       #9

    will do, just using seatools, i have done short, now i am doing long test
      My Computer


  10. Posts : 15,026
    Windows 10 Home 64Bit
       #10

    OK, take your time.
      My Computer


 
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