Hello everyone. I've been getting blue screens for the past 2 days everytime I try to install Diablo 3 or render game footage with a program. It also happened once for no reason. I appreciate all help I could get, the dumps are down below
Last edited by alexandur; 28 Sep 2012 at 08:43.
It would be helpful and quicker if you could upload the dump files directly to the site.
Screenshots and Files - Upload and Post in Seven Forums
After having looked at your dump files I think the first thing you need to do is update your Graphics card driver to the most recent release and also update/reinstall DirectX.
After that a memory test may be required, but let's start with the simple things first.
My drivers are up to date according to Drivers | GeForce (I also tried this the past few days) and directx update tools. Thank you, how can I go on?
STOP bumping
Upload your msinfo32.nfo file. To get this:
- Click on the Start
- Type msinfo32 into the Search programs and files box
- When it opens, go to File, Save
- Save as msinfo32.nfo and save in a place you will remember
- Let it finish the process of gathering and saving the system info
- Right click the .nfo file, click send to compressed (zipped) folder
- Upload the .zip file here.
sorry
Attachment 234089
Problematic software:STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
Avira is a known cause to BSoDs. Please uninstall it.Code:Start Menu\Programs\Avira Public:Start Menu\Programs\Avira Public
I and many members on our forum recommend Microsoft security essentials with
a great combination of Malware Bytes.
Microsoft Security Essentials - Free Antivirus for Windows
Run a full scan with both (separately) once downloaded, installed and updated.
In addition, Run this tool and delete anything it finds:
Suggestions:STOP 0x0000001A: MEMORY_MANAGEMENT
Usual causes: Device driver, memory, kernel
Run the system file checker and reboot if it finds damaged files within windows:
To make sure your hard drive is good run:
You need to download all windows updates including Service Pack 1.
Also look for an update on your BIOS version:Versión 6.1.7600 compilación 7600
Additional suggestion:Code:Versión y fecha de BIOS American Megatrends Inc. 0606, 27/06/2011
Run memtest for 8 passes (preferably overnight):
Report back
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