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Windows 7: BSOD

19 Sep 2009   #21
jfar

Vista Ult64, Win7600
 
 

Quote   Quote: Originally Posted by Rupert View Post
Thanks for that. When you say everything: ASUSTeK Computer Inc.-Support-

Do I want the BIOS stuff? I assume I don't need the utilities etc so just chipset, Audio, and LAN?

I assume Vista 64 bit would be my OS of choice?
Hi, Yes, Everything that is not up to date, if there is a newer Bios get it.
If you want the utilities go back for them later when you get it fixed.


My System SpecsSystem Spec
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19 Sep 2009   #22
zigzag3143

Win 8 Release candidate 8400
 
 

R

that mem dump isnt going to be much help

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\091909-26375-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*Symbol information
Executable search path is:
Unable to load image Unknown_Module_00000000`00000000, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Unable to add module at 00000000`00000000
WARNING: .reload failed, module list may be incomplete
Debugger can not determine kernel base address
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02803000 PsLoadedModuleList = 0xfffff800`02a40e50
Debug session time: Sat Sep 19 12:18:51.331 2009 (GMT-4)
System Uptime: 1 days 1:17:28.493
Unable to load image Unknown_Module_00000000`00000000, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Unable to add module at 00000000`00000000
WARNING: .reload failed, module list may be incomplete
Debugger can not determine kernel base address
Loading Kernel Symbols
.Unable to load image Unknown_Module_00000000`00000000, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Unable to add module at 00000000`00000000

Loading User Symbols
Loading unloaded module list
.......................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff9600008b890, fffff8800c2a5c80, 0}

***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600008b890, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800c2a5c80, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
+0
fffff960`0008b890 017308 add dword ptr [rbx+8],esi

CONTEXT: fffff8800c2a5c80 -- (.cxr 0xfffff8800c2a5c80)
rax=fffff8800c2a66b0 rbx=0000000000000000 rcx=fffff8800c2a6608
rdx=fffff900c072f1b0 rsi=0000000000000001 rdi=0000000000000000
rip=fffff9600008b890 rsp=fffff8800c2a6660 rbp=fffff8800c2a6800
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=fffff8800c2a6580 r12=fffff900c1e46010 r13=0000000000000000
r14=fffff900c1e46010 r15=0000000000000001
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0000 ds=002b es=002b fs=0053 gs=002b efl=00010282
fffff960`0008b890 017308 add dword ptr [rbx+8],esi ds:002b:00000000`00000008=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x3B

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff9600008b890

STACK_TEXT:
fffff880`0c2a53b8 fffff800`02874469 : 00000000`0000003b 00000000`c0000005 fffff960`0008b890 fffff880`0c2a5c80 : 0xfffff800`02874f00
fffff880`0c2a53c0 00000000`0000003b : 00000000`c0000005 fffff960`0008b890 fffff880`0c2a5c80 00000000`00000000 : 0xfffff800`02874469
fffff880`0c2a53c8 00000000`c0000005 : fffff960`0008b890 fffff880`0c2a5c80 00000000`00000000 00000151`000003e8 : 0x3b
fffff880`0c2a53d0 fffff960`0008b890 : fffff880`0c2a5c80 00000000`00000000 00000151`000003e8 006f0072`00500072 : 0xc0000005
fffff880`0c2a53d8 fffff880`0c2a5c80 : 00000000`00000000 00000151`000003e8 006f0072`00500072 00740063`00750064 : 0xfffff960`0008b890
fffff880`0c2a53e0 00000000`00000000 : 00000151`000003e8 006f0072`00500072 00740063`00750064 0050003d`00440049 : 0xfffff880`0c2a5c80


STACK_COMMAND: kb

SYMBOL_NAME: ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME: Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP: 0

BUCKET_ID: CORRUPT_MODULELIST

Followup: MachineOwner
---------

that happens sometimes when the module causing rhe dump file to be incomplete. can you upload the next one if it happens

Ken
My System SpecsSystem Spec
19 Sep 2009   #23
Rupert

Windows 7
 
 

I managed to install the Intel chipset thing but not the Matrix manager (whatever that is). The audio and LAN were up to date. The BIOS couldn't be installed because the utility to flash it with doesn't support windows 7. I tried an XP 64 bit as well but that didn't work.

When it next crashes i'll try and get a photo of the BSOD if that will help.
My System SpecsSystem Spec
.

19 Sep 2009   #24
zigzag3143

Win 8 Release candidate 8400
 
 

you running a raid?
My System SpecsSystem Spec
19 Sep 2009   #25
Rupert

Windows 7
 
 

Nope
My System SpecsSystem Spec
19 Sep 2009   #26
zigzag3143

Win 8 Release candidate 8400
 
 

does it run hot?

has anyone had you go thru event viewer to look for errors?

type event viewer in search goto windows log>applications tab and look for errords (red x in left corner.) if you have errors could you use snipping toolto take a screen shot and upload it to us?

let us know if you need help with anything
My System SpecsSystem Spec
19 Sep 2009   #27
Rupert

Windows 7
 
 

CPU 53 degrees, MB 44 degrees. Never had any heat problems.

Post #11 highlights an event viewer screenshot I took just after it crashed.
My System SpecsSystem Spec
19 Sep 2009   #28
zigzag3143

Win 8 Release candidate 8400
 
 

rupert

when did these bsod's start? if you cant remember you can go into event viewer and scrool back to where the kernal, and kernal proc errors started hapening. when you get back to it what kind of other problems where you having then?
My System SpecsSystem Spec
19 Sep 2009   #29
Rupert

Windows 7
 
 

I installed 7 on Friday evening and they started today. Today was the first time I tried to play poker on it.
My System SpecsSystem Spec
19 Sep 2009   #30
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

I still think it is small amout of memory for games
My System SpecsSystem Spec
Reply

 BSOD




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