New
#1
System shut down, now bitlocker screen and windows won't start
I was using my Dell laptop today. All of a sudden the OS just shut everything down quickly and shut down. There was no error or anything like that. It just shut down.
Upon booting, I was given a screen to enter the bitlocker recovery key. I tracked it down and entered it into the laptop. The laptop then tried to boot, but blue screened. In typical MS fashion, the blue screen showed for about 1/352352th of a second so I couldn't get any real information about the error.
I tried the boot system recover option that the os presented. I tried the option to recover from the last recovery point or to recover the other way. Each time the system booted back to the same problem.
Does anyone have any idea of how I troubleshoot this? I'm lost. Thanks for your help.