BSOD after a few minute after logging onto the computer.


  1. Posts : 3
    32
       #1

    BSOD after a few minute after logging onto the computer.


    I have included the mindump. Any help would be gladly appreciated.
    Thanks,


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 87461E74
    BCP3: AB70F744
    BCP4: 00000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome

    Code:
    Start Menu\Programs\McAfee	JOHN-PC\JOHN:Start Menu\Programs\McAfee	JOHN-PC\JOHN
    Start Menu\Programs\McAfee	JOHN-PC\John Blackwell:Start Menu\Programs\McAfee	JOHN-PC\John Blackwell
    I see that you have MSE. But why did you keep McAfee there?
    Please uninstall it. Its a known cause for BSoDs.
    McAfee removal tool

    Reduce the items at start up:
    Troubleshoot Application Conflicts by Performing a Clean Startup

    Look for an update on your BIOS version:
    Code:
     BIOS Version/Date	Dell Inc. 2.2.1, 3/23/2007
    Run this tool and delete anything it finds:
    Anti-rootkit utility TDSSKiller

    Do the steps above and let us know if the problem persists
      My Computer


  3. Posts : 3
    32
    Thread Starter
       #3

    Thanks for the help koolkat77. The issue was a rootkit installed on the computer. I also remove McAfee. I really appreciate the help.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Good to hear!

    I and many members on our forum recommend Microsoft security essentials with
    a great combination of Malware Bytes.

    Microsoft Security Essentials - Free Antivirus for Windows
    Malwarebytes - The Free version
    Good and Free system security combination.

    Run a full scan with both (separately) once downloaded, installed and updated.

    Happy computing
      My Computer


  5. Posts : 3
    32
    Thread Starter
       #5

    Thanks for the information. I will give them a try.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Good luck :)
      My Computer


 

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