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Windows 7: BSOD after downloading new iTunes and while using Firefox

26 Sep 2012   #1

Windows 7 Home Premium 64bit
BSOD after downloading new iTunes and while using Firefox

I downloaded the new iTunes 10.7 a few weeks ago and since then my computer has been crashing multiple times per day at what seems to be random times during the day often when I am using Firefox. I have tried re-installing iTunes and going back to old versions as well as restoring my computer to previous restore points but no luck. During this time I was also without any antivirus software but I almost positive that I don't have a virus and I am now back to using Trend Micro.

At the blue screen i get DRIVER_IRQL_NOT_LESS_OR_EQUAL message and NETw5s64.sys although I'm not sure if this is relevant.

I am currently running Windows 7 Home Premium 64bit and I have tried updating some of my drivers because this was a proposed solution on the iTunes discussion board to a similar problem I was experiencing.

I hope I have provided enough information and if I need to add anything else please let me know.


My System SpecsSystem Spec
26 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit


2: kd> lmvm NETw5s64
start             end                 module name
fffff880`0aa65000 fffff880`0b1c5000   NETw5s64 T (no symbols)           
    Loaded symbol image file: NETw5s64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETw5s64.sys
    Image name: NETw5s64.sys
    Timestamp:        Thu Mar 18 11:21:53 2010 (4BA1B871)
    CheckSum:         00763035
    ImageSize:        00760000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Product: Intel® Wireless WiFi Link Adapter
Company: Intel Corporation
Description: Intel® Wireless WiFi Link Driver

Look for an update from this link: Download Center

Enable Driver Verifier if the problem persists.
My System SpecsSystem Spec

 BSOD after downloading new iTunes and while using Firefox

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